ABOUT THE JOB
The major responsibilities of this position include, but are not limited to :
- Initial Engagement : Reach and invite customers to apply for services. Conduct employer and participant outreach and recruitment, orientation and eligibility determination, initial assessment, and service plan development.
- Service Components for Individualized Career and Training Services : Build a Customer Service Plan that prepares participants for unsubsidized employment at a family supporting wage. Responsible for supervising a caseload of participants by providing comprehensive caseload management, documenting services, and managing an individual practitioner budget. Provides the following services : comprehensive case management, job readiness training, job search assistance (career coaching, labor market information, skills assessments and workshops, resume and interviewing coaching), job retention services, English language acquisition, job skills training, and job placement.
- Program Completion and Transition Strategies : Ensure appropriate timelines and lengths of participation, help the participant achieve their customer service plan to allow for an orderly exit of participants from services, and manages caseload sizes. Tasks include job placement, transition and contingency planning.
- Data Entry : Conduct timely, accurate and complete data input for registrations and enrollments, status changes, exits / terminations and post exit MIS in the division’s operating system.
- Provide Comprehensive Services : Initial contact, interviewing, assessing customers to determine work readiness / employability, offering information about service / training options and community-based resources, engaging seekers into appropriate pathway services suited to their individual needs and / or facilitating hand-off to one-on-one services provided by program staff. Create goal setting specific to customer's needs and develop customized goals for customers.
- Track Program Progress : Work to reduce wait time, eliminate lines and connect job seekers to value added services as quickly as possible, track customer activity. Stay current on all WorkSource programs, workshops, and activities and refers guests to appropriate resources as needed.
- Network : Develop, expand, and maintain working relationships with partners, employers, and fund sources that achieve desired outcomes by identifying needs, developing solutions, establishing goals, and executing plans. Timely, consistent, and professional communication is essential to the success of the program.
CORE COMPETENCIES
We look for individuals who exhibit our organizational core competencies and who have the knowledge of, or ability to learn the key technical competencies and skills for this job.
Technical Competencies and Skills
Follow highly detailed instructions, program regulations and guidelines.Ability to synthesize information from a variety of sources to draw conclusions and an ability to communicate information (verbally and in writing) in a respectful manner that ensures full comprehension for all parties.Exceptional data entry skills, ensure accurate and timely collection of data into appropriate MIS databases for adherence to policies and in accordance with established procedures and processes.Ability to develop excellent customer relationships and well as assess needs, meet standards for service and evaluate customer satisfaction.Exceptional communication and writing skills.Ability to adapt to business needs and work well under pressure.Ability to organize individual work tasks and outcomes and meet deadlines.Effective problem-solving and conflict resolution skills.Embrace technology, good working knowledge of office machine technology, ability to learn new software.Ability to work remotely and engage customers from various virtual and tele platforms.Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.Organizational Core Values
Integrity : Stay true to our mission, purpose, and vision; act in harmony with our beliefs and values; gain trust while respecting boundaries; keep commitments, hold ourselves and others accountable.Courage : Take smart risks and challenge status quo; challenge actions inconsistent with organization’s values; speak up, even when uncomfortable; perform heroic actions advocating for those the organization serves.Generosity : Extend hospitality, appreciation, and have dedication to serve others; seek what is best for the organization rather than self; act humbly; treat everyone with kindness and dignity.Visionary : Embrace an entrepreneurial spirit; pioneer new ideas and demonstrate curiosity; embrace failure to break boundaries and learn rapidly; be willing to do things differently; adapt and stay nimble by finding time to simplify.Leadership : Humbly guide and lead others to make a positive difference; contribute to the larger good; share knowledge; commit self and others to professional growth; be a life-long learner; engage in open, honest communication.Excellence : Perform with integrity to ensure accurate and competent results with a positive impact; extend beyond minimum expectations; consider other points of view; think critically and problem solve by identifying root causes; show unity through teamwork.EXPERIENCE / POSITION REQUIREMENTS
Required
High School Diploma or GEDMinimum one-year of experience working with workforce development, social services, job placement, job development, sales, job coaching, employment and training, or related field.Requires advanced level use of : Microsoft Word, Excel, PowerPoint, and Outlook; LinkedIn, and other business-related networking applications, as appropriate.Must be able to work in a culturally diverse and fast-paced environment and demonstrate a commitment to diversity, equity and cultural competency.Daily availability of personal vehicle or alternate method of transportation sufficient to meet the daily transportation requirements of the position is a condition of employment.Preferred
Bilingual or multi-lingual language(s) common to our customers Spanish, Russian, Ukrainian, Dari, Farsi, Marshallese).A Bachelor’s Degree in : Business Administration, Human Resources, Social Work, Communication, Workforce Development, Psychology, or Sociology. Appropriate work experience may be substituted for the education requirement.Certified Workforce Development Professional (CWDP).Experience working with refugee and immigrant populations and / or lived experience as a member of a refugee or immigrant community.Demonstrated success working in a performance based system.Demonstrated success working with people from a variety of backgrounds which may include disabilities, criminal history, homeless, family violence, poverty etc.Experience in public speaking and presentations to a diverse community.BENEFITS
In the spirit of generosity for our employees, we have developed a leading benefit package to attract employees, take care of them while working for us, and to ensure they can in turn take care of their families :
Leading health care package, including medical with both and options, dental, and visionBasic Life and AD&D Insurance, Short Term Disability, and Long Term Disability InsuranceVoluntary / supplemental group term life insurance, group AD&D insurance, hospital indemnity coverage, accident coverage, critical illness coverage, legal coverage, and identity theft coverage403(b) Retirement Plan with a leading employer discretionary contributionPaid Vacation (accrue 12 hours / month), Sick (accrue 8 hours / month), Bereavement, Jury Duty and Military Leave13 Paid Holidays, including a Floating Holiday and a Birthday HolidayInternet Reimbursement Allowance and Personal Development Reimbursement AllowancesTuition Reimbursement program and a qualified employer for the Federal Loan Forgiveness Program
Salary : $53,000 - $59,000
