What are the responsibilities and job description for the Outreach Specialist position at Career Path Services?
Are you ready to help clients break the spirit of poverty through the dignity of work?
Are you naturally gifted in networking and building relationships?
As part of the Next Success office serving youth age 16-24, the Outreach Specialist focuses on performing outreach and recruitment efforts. Working to serve Vancouver, WA and surrounding areas, the Outreach Specialist is responsible for outreach and networking activities within the workforce development system, which includes contributing ideas and leads for identifying new referral sources and providing the necessary follow up. This position is responsible for connecting with local community based and professional organizations to build and expand a pipeline of referrals into the services. This position will also assist the team in meeting with customers to assess needs and provide case management. Through networking and community outreach this role helps support the critical work of the Next Success and helps make an impact in the lives of youth and young adults.
This position is full time and will be working on site in our offices at Next Success in Vancouver.
Career Path Services values the power of experience and perspective, and endeavors to build upon this vital strength. We are passionate about building and sustaining a working environment of belonging for all of our staff and customers. We believe every member on our team enriches our culture by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We are committed to attracting, recruiting, retaining and advancing an engaged team that is responsive to the needs of our diverse clients.
KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS
The major responsibilities of this position include, but are not limited to:
CORE COMPETENCIES REQUIRED FOR THIS POSITION
Technical Competencies and Skills
Required
In the spirit of generosity for our employees, we have developed a leading benefit package to attract employees, take care of them while working for us, and to ensure they can in turn take care of their families:
Career Path Services is an equal opportunity employer. Auxiliary aids and services are available upon request to persons of disability. TTY relay 1-800-833-6388. Career Path Services receives support and funding from federal grants. Read more about federal grant funding at www.careerpathservices.org/federalfunding.
Job: Next Outreach Specialist
Primary Location: Vancouver, WA
Salary: Full salary range for this role is $49,000-66,000 annually. New hire salary offer range: $49k-51k annually plus benefits, DOE.
Recruitment Closing Date: Open until filled - The hiring authority reserves the right to make hiring decisions and/or close this posting at any time. Interested applicants are encouraged to apply early.
Are you naturally gifted in networking and building relationships?
As part of the Next Success office serving youth age 16-24, the Outreach Specialist focuses on performing outreach and recruitment efforts. Working to serve Vancouver, WA and surrounding areas, the Outreach Specialist is responsible for outreach and networking activities within the workforce development system, which includes contributing ideas and leads for identifying new referral sources and providing the necessary follow up. This position is responsible for connecting with local community based and professional organizations to build and expand a pipeline of referrals into the services. This position will also assist the team in meeting with customers to assess needs and provide case management. Through networking and community outreach this role helps support the critical work of the Next Success and helps make an impact in the lives of youth and young adults.
This position is full time and will be working on site in our offices at Next Success in Vancouver.
Career Path Services values the power of experience and perspective, and endeavors to build upon this vital strength. We are passionate about building and sustaining a working environment of belonging for all of our staff and customers. We believe every member on our team enriches our culture by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We are committed to attracting, recruiting, retaining and advancing an engaged team that is responsive to the needs of our diverse clients.
KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS
The major responsibilities of this position include, but are not limited to:
- Conduct internal stakeholder event planning exercise(s) to determine ideal Community-Based Organizations (CBO) partners.
- Make initial contact on behalf of Next, with each target CBO and recruit customers and promote Next system services.
- Support the development and expansion of marketing material and informational resources about Next programs and services.
- Conduct market research and general labor market research to find answers about trends and outreach opportunities.
- Connect with Youth serving organizations to ensure a smooth transition and establish a referral platform, including QR coded referral forms.
- Provide culturally and linguistically appropriate services throughout the region.
- Meet with job seekers and conduct interviews; identify employment barriers and refer to individualized services.
- Conduct follow-up contacts with customers; gather feedback to ensure customer satisfaction.
- Work alongside Next and community partners to learn about, and stay current with, their processes and systems to better communicate with customers.
- Track engagement numbers at events both inside and outside the Next office; participate in presentations, hiring events, job fairs etc.
- Gather, interpret and analyze timely, accurate and complete data input for tracking components, status changes, referrals and outcomes and define opportunities for improvement.
- Travel to various community locations for all outreach purposes. .
- Use our media channels to market for Next (Including but not limited to Instagram, Facebook, Tik Tok, LinkedIn and website) in conjunction with Next Branding guidelines.
- Case management duties including participant recruitment, triage participant needs and determining program eligibility, connecting participants to available human services, customizing service plans
- Provide comprehensive assessment, skill building, vocational/occupational skills training, financial literacy, support services, and paid/unpaid work experience, OJT, and job placement.
CORE COMPETENCIES REQUIRED FOR THIS POSITION
Technical Competencies and Skills
- Ability to develop customer relationships in a respectful manner as well as assess needs, meet standards for service and evaluate customer satisfaction.
- Ability to work with minimal supervision and prioritize workload while maintaining confidentiality in a dynamic, fast-paced environment.
- Ability to adapt to business needs and work well under pressure.
- Ability to organize individual work tasks and outcomes to meet deadlines.
- Effective problem solving and conflict resolutions skills.
- Exceptional communication, writing skills.
- Integrity: Stay true to our mission, purpose, and vision; act in harmony with our beliefs and values; gain trust while respecting boundaries; keep commitments, hold ourselves and others accountable.
- Courage: Care deeply and enthusiastically in the organization's mission and purpose; take smart risks and challenge status quo; challenge actions inconsistent with organization's values; speak up, even when uncomfortable; perform heroic actions advocating for those the organization serves.
- Generosity: Extend hospitality, appreciation, and have dedication to serve others; seek what is best for the organization rather than self; act humbly; treat everyone with kindness and dignity.
- Visionary: Embrace an entrepreneurial spirit; pioneer new ideas and demonstrate curiosity, set audacious goals and extend beyond minimum expectations; embrace failure to break boundaries and learn rapidly; be willing to do things differently; adapt and stay nimble by finding time to simplify.
- Leadership: Serve first and focus on growth & well-being of the people we serve; humbly guide and lead others to make a positive difference; contribute to the larger good; share knowledge; commit self and others to professional growth; be a life-long learner; engage in open, honest communication.
- Excellence: Perform with integrity to ensure accurate and competent results with a positive impact; achieve the results the organization promises; consider other points of view; think critically and problem solve by identifying root causes; show unity through teamwork; embrace collaboration across silos, functional teams, and external partners.
Required
- A High School Diploma or GED.
- Minimum of one year of experience in workforce development or customer service.
- Basic level use of: Microsoft Word, Excel, PowerPoint, and Outlook, LinkedIn, and other business-related networking applications, as appropriate.
- Demonstrated ability to effectively communicate verbally and in writing with internal and external organizations in a way that conveys a positive, helpful image.
- Lived experience or experience working with populations impacted by poverty and/or trauma.
- Excellent customer service skills with strong service mindset, superior communication skills, public speaking, process driven, and have a keen attention to detail.
- Must be able to work in a culturally diverse and fast-paced environment and demonstrate a commitment to diversity, equity and cultural competency.
- Bachelor's Degree in: Business Administration, Human Resources, Social Work, Communication, Personnel Management, Sociology, Guidance/Counseling, Public Administration, Education, Workforce Development, Psychology, Sociology, or Social Services' related field.
- Candidates who are bilingual (strong preference for Russian or Spanish)
- Certified Workforce Development Professional (CWDP) credential.
- Demonstrated success working with people from a variety of backgrounds which may include disabilities, criminal history, homeless, family violence, poverty etc.
In the spirit of generosity for our employees, we have developed a leading benefit package to attract employees, take care of them while working for us, and to ensure they can in turn take care of their families:
- Leading health care package, including medical with both F.S.A. and H.S.A. options, dental, and vision
- Basic Life and AD&D Insurance, Short Term Disability, and Long Term Disability Insurance
- Voluntary/supplemental group term life insurance, group AD&D insurance, hospital indemnity coverage, accident coverage, critical illness coverage, legal coverage, and identity theft coverage
- 403(b) Retirement Plan with a leading employer discretionary contribution
- Paid Vacation (accrue 12 hours/month), Sick (accrue 8 hours/month), Bereavement (1 week), Jury Duty and Military Leave
- 13 Paid Holidays, including Floating Holiday and Birthday Holiday
- Cell Phone Reimbursement Allowance, Internet Reimbursement Allowance and Personal Development Reimbursement Allowances
- Tuition Reimbursement program and a qualified employer for the Federal Loan Forgiveness Program
Career Path Services is an equal opportunity employer. Auxiliary aids and services are available upon request to persons of disability. TTY relay 1-800-833-6388. Career Path Services receives support and funding from federal grants. Read more about federal grant funding at www.careerpathservices.org/federalfunding.
Job: Next Outreach Specialist
Primary Location: Vancouver, WA
Salary: Full salary range for this role is $49,000-66,000 annually. New hire salary offer range: $49k-51k annually plus benefits, DOE.
Recruitment Closing Date: Open until filled - The hiring authority reserves the right to make hiring decisions and/or close this posting at any time. Interested applicants are encouraged to apply early.
Salary : $49,000 - $66,000
