What are the responsibilities and job description for the Customer Support Representative position at Career Pathway LLC?
Description:
- We are looking for someone to join our Customer Service team. This is a high-level critical role and will require someone with strong organizational and communication skills.
- Because Excel is a critical component of job functions in this and like roles, this position will require a skills assessment, to include various Excel functions to screen for aptitude, before an offer is made. See details under requirements.
Job responsibilities will include:
- Entering sales orders
- Providing customers with product documentation and other required paperwork
- Providing customers with order status updates
- Coordinating logistics for all shipments and export paperwork
- Maintaining samples and sending samples to external lab as appropriate
- Previewing test reports and identifying any testing issues
- Following testing with labs and maintaining updates for the office
- Maintaining and filing internal and external test reports
- Contacting outsourced lab for any outstanding reports needed
- Entering manufacturing orders for plant divisions
- Coordinating/following vendor mfg. orders and confirming updates
- Completing SLI's, Commercial Invoices, COC'S and COO's
- Answering phones as needed
- Entry and Reconciliation of inventory
- Filing all headers received
- Sending out all UPS packages
- Answering phones as needed
- Providing backup support for any team member, as needed
- Other duties as assigned
Requirements:
- 1 year prior experience in customer service/administrative work.
- 3-year prior experience in customer service/administrative work.
- Highly skilled in using Microsoft Excel for managing data, creating spreadsheets, charts, tables, trend analysis, forecasting etc.
- A skills assessment will be administered to test aptitude in the various functions.
Benefits:
- We offers comprehensive benefits including Medical/Dental/Vision, Company paid Life, STD, LTD, Education Assistance, 401(k) matching, Paid time off, holiday pay, and Yearly Bonus eligibility.
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Expected hours: 40 per week
Application Question(s):
- Do you have 3 years of prior experience in customer service/administrative work?
- Do you have experience in Coordinating logistics for all shipments and export paperwork?
Work Location: In person
Salary : $22 - $24
