Employee Benefits Specialist

Responsibilities

• Group/Employee benefits experience.
• Delivers excellent customer service with clients on a daily basis by providing consistent, timely and accurate service. Resolves inquiries on service problems, billing and claims to ensure resolution to the client satisfaction.
• Reviews and analyzes client claims data for determining future plan design and pricing for both fully insured and self-funded plans. Analyzes and offers guidance on alternatives/strategies to meet client goals.
• Communicates and educates clients on any plan design changes at renewal. Makes presentations at employee meetings.
• Documents conversations and files in accordance with agency/department procedures to avoid potential Errors & Omissions situations.
• Works with Producer and/or the group directly to determine client goals and offer alternatives if applicable.
• Develops effective and productive insurance carrier and client relationships.
• Provides proposals for prospective new clients. Searches markets for compatible and competitive pricing.
• Coordinates external and internal implementations of new groups, as necessary.
• Reviews new and renewal policies received to be certain information and coverages are accurate.
• Updates Agency Management System with new and renewal information as necessary.
• Researches coverage questions/claims issues for clients. Prepares supporting documentation if necessary.
• Markets new or renewal business, when necessary.
• Prepare communication pieces for employees
• Become familiar with on-line enrollment and HR platform
• Other duties as assigned.
• Partial work from home schedule after 90 day period and successful performance review

Requirement:

Licensing: A valid 215 insurance license is required, and having a Florida-specific certification is a plus.

Experience: Prior experience in Group/employee benefits is required.

Communication Skills: Excellent verbal and written communication skills are essential.

Customer Service: A strong focus on delivering outstanding customer support and satisfaction.

Problem-Solving: Ability to assess situations and offer appropriate solutions quickly.

Tech Proficiency: Comfortable using CRM software and other digital tools, along with MS Office

Team Player: Must work effectively within a team environment.

Adaptability: Ability to thrive in a hybrid work setting, balancing office and remote responsibilities.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Group/employee benefits: 2 years (Required)
• Customer support: 1 year (Required)
• CRM software: 1 year (Required)

License/Certification:

• 215 Insurance License (Required)

Ability to Commute:

• Auburndale, FL 33823 (Required)

Work Location: In person

Salary : $60,000 - $80,000