What are the responsibilities and job description for the IT Technician position at Career Pathway LLC?
Job Title: IT Technician
Duration: Full time
Location: West Monroe, LA
Send resumes to samuel@careerpathway-llc.com
This position is responsible for supporting the organization’s IT needs via telephone, email, and in-person support related to troubleshooting and resolving technology issues. Issues may range from hardware to software, telephony, connectivity, and other IT-related matters across the organization.
WHAT YOU GET TO DO
Provide Level 1-3 escalated technical support to end-users via phone, email, and in-person.
Troubleshoot and resolve all hardware, software, and network issues escalated.
Handle field/construction devices (Tickets, provisioning, patching, quarantine and remediation.)
Conduct beginner through advanced training sessions for all users, increasing usability, comfortability and decrease downtime/underutilized tools.
Create and maintain user guides and documentation to assist users in resolving common problems.
Maintain and resolve any issues on core systems.
Perform regular system backups and data recovery efforts.
Perform scheduled maintenance, patches and updates to ensure optimal system performance. Generate cloud/virtual infrastructure as designed by the IT staff.
Ensure key endpoint connectivity to cloud environment.
Maintain regular maintenance intervals for optimal performance.
Provide emergency maintenance and servicing as needed.
Ensure performance if IT systems and initiatives.
Responsible for system hardening.
Handle routine stress tests.
Manage all back up/disaster recovery practices.
Ensure backup frequency is maintained.
Maintain all active directories, this includes UPN and Sec groups and policies.
Handle all data migration and cutovers (as needed).
Provide detailed and up-to-date documentation on all systems in knowledge base.
Maintain up-to-date system map.
Troubleshoot and resolve all cloud computing related tickets.
Ensure proper disposal of VHD and other data as needed.
Maintain proper communication between user base and leadership on feature updates/high impact changes to the environment.
Provide exceptional customer service, ensuring the comfortability, confidence, and awareness of our users.
Maintain a positive and professional demeanor while interacting with users and colleagues.
Assist internal customers with the submission and retrieval of relevant data as needed.
WHAT WILL HELP YOU STAND OUT
Associate or bachelor’s degree in information technology, Computer Science, a related field or equivalent experience is required.
At least 3 years’ prior experience in a helpdesk or technical support role is highly preferred.
AZ-900 Fundamentals required, higher appreciated
AZ-220 IOT developer appreciated
Basic understanding of computer hardware, software, and networking concepts.
Strong problem-solving and troubleshooting abilities.
Excellent communication and customer service skills.
Ability to work independently and as part of a team.
Prior experience developing, configuring, deploying, troubleshooting cloud computers/servers is a plus
Experience with AWS or VMware is preferred.
Professional with Windows, Mac (iOS and iPadOS included), Chrome OS, and Linux operating systems.
Prior experience in a call center or similar customer service role is preferred.
WHAT WE ARE OFFERING
Full-time opportunity in a fast-growth company!
Opportunity to work autonomously. None of that micromanaging garbage. We hate that!
Competitive pay
Comprehensive benefits package (medical, dental, vision)
Retirement plan with company match
Company paid time-off.
Weekly paychecks!
