What are the responsibilities and job description for the Customer Service Club Counselor Representative (Start Date 02/17) position at Career Site Brand?
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.
POSITION DESCRIPTION:
The Customer Service Club Counselor Representative will be responsible for serving as the primary contact for all Holiday Inn Club Members. Responsibilities include answering incoming calls, facilitating sophisticated product knowledge options involving, but not limited to, booking of multiple sites and partner products. Additional responsibilities include member dues, Holiday Inn Club membership, maintenance fees, mortgage, reservations exchange, etc.
COMPANY BENEFITS:
- Matching 401K
- Growth & Developmental Opportunities
- Comprehensive Medical, Dental & Vision Benefits
- PTO - Paid Time Off
- Travel Benefits & Discounted Vacations Through Our ClubGo Program
- Tuition Reimbursement & Continuing Education Courses
- Outstanding Company Culture
ESSENTIAL DUTIES AND TASKS:
- Answer incoming calls, facilitating sophisticated product knowledge options involving, but not limited to, booking of multiple sites and partner products.
- Provide excellent Owner/Customer service as it pertains to ownership, membership, maintenance fees, mortgage, reservations exchange, etc.
- Reservation inquiries and bookings for members and owners
QUALIFICATIONS:
- Previous reservation and customer service experience in a call center or resort environment preferred.
- Able to work evening shifts, holidays, and weekends.
- Continuous computer use
- Continuous phone use
- Ability to multi-task, prioritize and manage time effectively.
- Strong interpersonal skills
- Strong attention to detail
- Ability to adapt in fast paced work environment.
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