Guest Services - Bell Person

Holiday Inn Club Vacations look for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members. We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships?  We’re looking for people like this to join our friendly, engaged, professional team.       

Availability - Must be available to work 2nd shift

Must be available to work weekends

ESSENTIAL DUTIES AND TASKS:

• Provide room orientation and assist owners/guests with their luggage.
• Deliver requested amenities.
• Assist in obtaining transportation to various resort locations.
• Provide directions to the local resort and surrounding areas.
• Maintain lobby cleanliness.

EDUCATION and/or EXPERIENCE

• Hospitality experience or Customer Service preferably within a Guest Services / Bellman environment.
• Experience working in a Resort Front Office environment including previous work in a customer service capacity is desired but not required.
• Education requirements include a high school diploma or equivalent.
• Proficient in Microsoft Office, Excel, PowerPoint, Word.

QUALIFICATIONS

• Must be knowledgeable of the resort amenities and activities that occur.
• Must be knowledgeable of the Orlando attractions, area and activities that occur.
• Some knowledge of current PMS.
• Ability to speak and understand fluent English.
• Ability to speak and understand multiple languages is preferred.
• Must have strong verbal skills to communicate to the guests / owners.
• Must be able to promote a positive, friendly, welcoming and “at your service” environment.
• Must be at least 21 with a valid US Driver License.

PHYSICAL DEMANDS
While performing the duties of this job the employee will be required to sit or stand for extended periods of time. Will be required to bend, twist, reach, push, pull, and operate hand tools (may include operating industrial machinery). Must be able to lift between thirty to fifty pounds. Specific work assignments may change without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

WORKING CONDITIONS

The majority of work will be performed in a non-climate-controlled environment, will be exposed to severe inclement weather and varying degrees of extreme temperature. Will be exposed to various industrial chemicals, cleaning agents, etc. Will be exposed to strong odors, and loud noise levels.

WORK SCHEDULE/HOURS

Schedules will vary depending on business needs, and may entail working nights, weekends and holidays. Must be flexible to work outside of normal departmental operating hours.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.