What are the responsibilities and job description for the Pool Server Concierge - Seasonal position at Career Site Brand?
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.
Seasonal (Up to 6-month assignment)
Availability - Monday Thru Wednesday from 9am to 5pm
COMPANY BENEFITS:
- Matching 401K
- Growth & Developmental Opportunities
- Comprehensive Medical, Dental & Vision Benefits
- EAP – Employee Assistance Program
- PTO - Paid Time Off
- Travel Benefits, Discounts & FREE Vacations through our ClubGo Program
- Tuition Reimbursement & Continuing Education Courses
- Outstanding Company Culture
Provides a safe, clean, and enjoyable environment for all guests/owners by consistently monitoring pool and deck activity and enforcing safety rules. Responsible for opening and closing duties, safety checks, and performing first aid care as needed. Other responsibilities include cleaning and maintaining the decks and pools and providing information beneficial to guest satisfaction by up selling resort facilities and services. Employee will be responsible for the entire pool side experience for our guests and owners which will include pool side food and beverage service. Must be willing to work as part of the concierge team to exceed all guest/owner expectations.
ESSENTIAL DUTIES AND TASKS
- Prepare Signature Collection pool deck Opening and Closing
- Remove all protective lounge covers
- Wipe down all tables and chairs
- Stock clean towel credenza
- Place Terry lounge seat cover on each lounge
- Place Clean rolled towel on each lounge chair
- Place Iced Water decanters on countertop, along with cups
- Lazy river tubes
- Obtain listing of in-house Signature Collection owners and guest
- Remove all dirty towels and terry lounge covers
- Place protective lounge chair covers on lounges
- Stock clean towel credenza
- Empty dirty towel bin
- Remove Iced Water decanters
- Lazy river tubes collected
- Greet all arriving Signature Collection Owners and Guest at the gate, providing legendary customer service
- Provide Food and Beverage Service to the owners/guest using the Signature Collection pool deck.
- Take and deliver orders, upsell and suggestive selling
EDUCATION and/or EXPERIENCE
- High School Diploma or GED equivalent or an equivalent combination of training, education and experience.
- Water safety, guest service or custodial experience preferred
- TIPS and ServSafe certified would be a plus.
QUALIFICATIONS
- Ability to follow prescribed procedures and guidelines in accomplishing tasks as described above.
- Ability to be self-directed.
- Skill in attention to detail.
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
