What are the responsibilities and job description for the Timeshare Exit Sales Consultant (Latitudes) position at Career Site Brand?
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate about life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.
This position will provide a final guest presentation in the Sales Department. The primary function is to ensure a superior guest experience while our guests are visiting the resort. The Latitudes Consultant is responsible for selling vacation packages to our touring guests who choose not to purchase a timeshare. After the Latitudes presentation, the Latitudes Consultant walks the touring guests to the Gift Center as the final step of the sales process. This position is known as VOA, Discovery, and Exit throughout the industry.
ESSENTIAL DUTIES AND TASKS:
- Conducts a Latitudes sales presentation as trained and scheduled
- Attends training classes for continuous improvement
- Participates in demonstration/assessment rides that are scheduled with the Manager of Sales and Marketing Services or Sales Training Managers
- Resolves all customer service challenges
- Reviews all customer cancellations
- Delivers the utmost level of customer service to all guests and owners to ensure a great sales tour experience.
QUALIFICATIONS:
- Must Have One year of timeshare sales experience
- Self-directed and independent but works as a team player
- Excellent customer service skills
- Strong oral communication skills
- Strong work ethic, high energy level, and positive attitude
- Dependable and goal-oriented
- Must be process-oriented with attention to detail
- Self-directed and independent but works as a team player
- Persuasive interpersonal skills
- Participates in proactive team efforts to achieve departmental and company goals
- Excellent customer service skills
- Pursuit of continuous improvement
BENEFITS:
At Holiday Inn Club Vacations, we provide the following benefits to ensure your career is on the right path to success:
- Bi-Weekly Pay!
- Growth Opportunities!
- 401K!
- Comprehensive Benefits – Health, Dental, and Vision Plans!
- EAP – Employee Assistance Program!
- PTO - Paid Time Off!
- FREE VACATION at ANY of our resorts (FREE CLUBGO POINTS)!
- Discounts through IHG including additional discounted employee benefits through our company Perks website!
- Tuition Reimbursement & Continuing Education Courses!
- Outstanding Company Culture!
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