What are the responsibilities and job description for the Service Manager - Sprinkler position at Career Staffing Talent?
Service Manager – Sprinkler – Fire & Life Safety
📍 Birmingham, Alabama | 🕒 Full-Time | 💼 Management / Operations
About The Role
Career Staffing Talent (CST) is working with a national fire safety company to hire a skilled Service Manager - Sprinkler with experience in the fire and life safety industry to lead our service operations. This role oversees a team of field technicians and ensures the timely delivery of inspection, repair, retrofit, and service work across fire alarm, sprinkler, and fire extinguisher systems.
The ideal candidate is a strong communicator, problem-solver, and team leader with a focus on quality, safety, and customer satisfaction.
Key Responsibilities
Company-Paid Benefits:
We offer structured development opportunities, including sponsorship of NICET certification with reimbursement for study materials and testing. Tiered pay increases are available upon certification achievement to support your career advancement.
Our Commitment to Safety
We believe a safe workplace is a productive one. Our organization prioritizes the health and safety of every employee and empowers all team members to maintain safe working conditions and practices.
📍 Birmingham, Alabama | 🕒 Full-Time | 💼 Management / Operations
About The Role
Career Staffing Talent (CST) is working with a national fire safety company to hire a skilled Service Manager - Sprinkler with experience in the fire and life safety industry to lead our service operations. This role oversees a team of field technicians and ensures the timely delivery of inspection, repair, retrofit, and service work across fire alarm, sprinkler, and fire extinguisher systems.
The ideal candidate is a strong communicator, problem-solver, and team leader with a focus on quality, safety, and customer satisfaction.
Key Responsibilities
- Lead and schedule daily service operations, including inspections, repairs, small installations, and emergency calls
- Ensure compliance with NFPA codes and OSHA safety standards
- Review and approve quotes, timesheets, and invoices
- Oversee subcontractors, vendor contracts, and inventory
- Serve as the main point of contact for customer issues and escalations
- Coordinate after-hours service coverage and ensure 24/7 responsiveness
- Track team performance, service profitability, and customer satisfaction
- Clear communication with customers and internal teams
- Efficient scheduling and execution of service projects
- Accurate documentation and billing
- Team development and continuous skill improvement
- Alignment with company financial targets and service quality standards
- High school diploma required; post-secondary education in a related field preferred
- 5 years in a supervisory role in fire prevention or building systems
- Strong knowledge of fire alarm, sprinkler, and safety system maintenance
- Excellent communication and organizational skills
- Proficiency in Microsoft Office and CRM tools
- Must pass a background check
- Ability to manage time effectively and lead independently
- Desk work with occasional lifting up to 15 lbs
- Periodic field presence; ability to stand, kneel, or climb ladders as needed
Company-Paid Benefits:
- Life/AD&D Insurance
- Long-Term Disability
- Employee Assistance Program (EAP)
- $250 Annual HSA Contribution
- Paid Time Off (PTO), 7 Paid Holidays 1 Floating Holiday
- Jury Duty & Bereavement Leave
- Medical, Dental, Vision Insurance
- Short-Term Disability
- Voluntary Life/AD&D
- Accident & Critical Illness Plans
- Legal Services
- HSA / FSA Plans
- 401(k) with Traditional & Roth options
- Referral Bonus Program
- Ongoing Professional Development
We offer structured development opportunities, including sponsorship of NICET certification with reimbursement for study materials and testing. Tiered pay increases are available upon certification achievement to support your career advancement.
Our Commitment to Safety
We believe a safe workplace is a productive one. Our organization prioritizes the health and safety of every employee and empowers all team members to maintain safe working conditions and practices.
Salary : $250
