What are the responsibilities and job description for the Front Office Supervisor for Imaging Center Needed ASAP!! position at Career Strategies?
JOB FUNCTIONS
PERFORMANCE REQUIREMENTS
EDUCATION
Bachelor’s degree in related field required
EXPERIENCE
Equal Opportunity Employer considering qualified applicants in accordance with applicable state and federal laws. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the LA County Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and state law.
- Supervise front desk employees with the planning, organizing, and scheduling of all imaging and radiation oncology patient appointments
- Enhance the patient experience by providing efficient and courteous service to all guests, clients, and staff, with optimal customer service
- Contribute positively to the team approach and culture of the Center
- Ensure technical and clerical aspects of patient coordination are best in class
- Bring continuous process improvement to related functions
- Organizational patient advocate addressing access issues
- Responsible for the supervision of staff including scheduling, monitoring productivity standards, providing training, approving timecards, time off requests and conducting performance reviews
- Implement and maintain company policies and procedures
- Collaborate with leadership in the development and implementation of specific operational KPIs to surpass patient expectations
- Work with management team towards a common goal including actively engaging in Center growth and marketing strategies, clinical care and quality improvement opportunities, and cost reduction opportunities
PERFORMANCE REQUIREMENTS
- Effective and professional working relationships with patients, medical staff, and the public
- Demonstrated ability to identify problems, research, and make recommendations to resolve issues
- Excellent oral and written communication
- Experience with conflict management
- Promote and enforce a strong and positive corporate culture for the Center
- Ability to multi-task and promote teamwork
EDUCATION
Bachelor’s degree in related field required
EXPERIENCE
- Minimum of 5 to 7 years of patient coordination; lead experience preferred
- Healthcare experience required
- Experience in imaging and/or oncology setting is highly preferred
- Excellent computer skills and EMR knowledge
- Excellent MS Office Suite knowledge (Word, Excel, and Outlook)
- Strong management skills and dealing with conflict resolution
- PACS Software System
- FTEs-7
Equal Opportunity Employer considering qualified applicants in accordance with applicable state and federal laws. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the LA County Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and state law.
