Implementation Consultant

Career EDGE is a fully integrated career readiness and case management software system supporting workforce and education entities. Our goal is to achieve sustained employment for career seekers, employers, and the communities we serve.

It's not just about the tech; it's about the people!

At Career TEAM, we aim to accelerate the human condition through innovation in enterprise software products. As an Implementation Consultant, you'll be a crucial part of a team, driving the success of our clients and the products they utilize. You will work closely with clients to gather and understand their requirements, leveraging your expertise to ensure solutions meet customer needs and drive positive outcomes while balancing the priorities and capabilities of our product development teams. The ideal candidate will thrive in a fast-paced environment, manage multiple priorities at once, and communicate effectively with both clients and internal teams.

The role requires someone who can juggle complex client demands, navigate the nuances between product changes and customizations, and lead efforts to deliver exceptional solutions. Your efforts will make a significant impact on users' lives and contribute to the overall success of our initiatives.

Why Join Us?

• Become a member of a dynamic team, directly shaping and influencing the future of our products.
• Work with cutting-edge technologies and enterprise solutions.
• Make a tangible difference in the lives of individuals.
• Grow and learn in an environment that values innovation.
  
  

Career Team also offers a competitive package including:

• 401k with a generous employer match;
• medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans;
• disability insurance;
• supplemental insurance;
• paid holidays and paid time off, offered on an accrual basis.
  
  

Key Responsibilities:

• Client Relationship Management: Build strong, professional relationships with clients, acting as a trusted advisor throughout the implementation process. Exhibit excellent communication skills in all client interactions, managing both expectations and feedback in a positive and constructive manner.
• Business Requirements: Collaborate with internal and client stakeholders to gather, analyze, and document requirements. Develop detailed specifications and user stories, ensuring that the scope of the project is well-defined, and understand market trends and competitive analysis.
• Product Development: Ensure that all client requests are assessed for feasibility, and collaborate with the product team regarding the impact of those requests on the product's roadmap.
• Testing & Quality Assurance: Work closely with the development team to create detailed Jira stories and tickets outlining the requirements, technical specifications, and expected outcomes. Oversee the development process by ensuring that tickets are completed accurately and on time. Manage testing phases, including functional testing, ensuring that the final product meets client expectations and quality standards. Ensure that all project deliverables meet quality standards and adhere to organizational processes and best practices.
• Stakeholder Communication: Regularly communicate project status, risks, and issues to senior leadership, clients, and stakeholders. Provide guidance and manage expectations. Foster strong relationships with clients, internal stakeholders, and the development team, ensuring clear communication and effective project execution.
• User Acceptance Testing (UAT): Coordinate with clients for user acceptance testing (UAT). Act as the primary point of contact for clients during UAT, managing expectations, addressing feedback, and ensuring that issues are resolved before final delivery.
• Training and Documentation: Provide training to clients on new features and changes, ensuring they are equipped to configure the updates within the product's updated options. Develop clear documentation to assist clients in navigating new features.
• Project and Timeline Management: Coordinate project timelines between clients and internal stakeholders, ensuring that any potential delays are communicated and mitigated. Manage competing priorities and adjust timelines as needed to maintain project momentum.
  
  

What We're Looking For:

• Education: Bachelor's degree from an accredited institution, or equivalent experience.
• Analytical Skills: Ability to translate client requirements into actionable development stories.
• Communication: Excellent verbal and written communication skills with the ability to interact professionally with both clients and internal teams, including executives.
• Technical Skills: Experience working with Jira or similar project management tools to track development, create and test tickets, and manage workflows.
• Innovation Mindset: Strong problem-solving skills and the ability to work under pressure while maintaining a positive, client-focused attitude
• Ability to Zag!: Thrives in a fast-paced, ever-changing environment. Ability to prioritize tasks, balancing multiple, often competing, demands and deadlines with attention to detail and accuracy.
• Spark: Enthusiastic, self-motivated, and adaptable, with a strong desire to take initiative and drive projects forward.
  
  

Position Type: Full time employment

Travel: 5-10% national travel; subject to change depending on business needs.

Salary: Beginning salary is within the range of $50,000 - $60,000 per year. Salary is commensurate with relevant experience.

About Career TEAM:

Founded in 1996, CareerTEAM, LLC is a private workforce development organization.

Career TEAM's outstanding record of accelerating the human condition has resulted in numerous honors:

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider
  
  

As a socially conscious organization, Career TEAM has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation's opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:

Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.

The Company collects Personal Information to use or disclose as appropriate to:

• Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.