What are the responsibilities and job description for the Operations Manager position at Career TEAM?
Career TEAM is a leading high-tech workforce development company who combines their love for careering with technology and utilizes the best content, trainers, case managers, job developers, designers, programmers, and partners. Career TEAM is solving today's unemployment challenges through innovative solutions.
Career TEAM is hiring a dedicated and results-driven Operations Manager to lead the delivery of workforce development services across our North Bay project, with a primary base in Lake and Mendocino counties and oversight responsibilities for Napa and Marin counties. We're seeking a strategic, hands-on leader who excels in program management, team development, and operational excellence. The Operations Manager will oversee day-to-day operations, ensuring the successful implementation of services in alignment with the Workforce Innovation and Opportunity Act (WIOA). This individual will be accountable for driving performance outcomes, maintaining compliance with all contractual and regulatory requirements, and fostering a culture of innovation, quality service, and continuous improvement. The Operations Manager will lead a team of Career Advisors and support staff across multiple locations, providing coaching, mentorship, and direction to ensure high-impact service delivery. This role is 100% onsite.
This role is instrumental in building strong community partnerships and guiding staff and participants toward meaningful employment and long-term self-sufficiency, advancing Career TEAM's mission of accelerating the human condition.
Career Team also offers a competitive package including:
- 401k with a generous employer match;
- medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans;
- disability insurance;
- and supplemental insurance
- Paid Holidays and paid time off, offered on an accrual basis
Your Impact on Career TEAM's Success:
- Provide day-to-day leadership and oversight to a team of Career Advisors, ensuring effective case management and participant support through personalized coaching, barrier removal, professional development, and job placement strategies
- Foster and maintain strong, collaborative relationships with key stakeholders, including participants, government agencies, employers, community-based organizations, and other service partners
- Develop and refine outreach and re-engagement strategies for individuals who miss mandatory appointments or disengage from services, ensuring consistent follow-up and renewed participation
- Identify recurring barriers to program participation, such as mental health, housing instability, childcare needs, or domestic violence, and implement team-wide strategies to address and mitigate these challenges
- Champion re-engagement efforts by promoting available services and communicating their value to both clients and staff, inspiring continued participation and progress
- Ensure accurate and timely documentation of participant interactions, services, and case management activities within CalJOBS and internal tracking systems
- Coach and mentor Career Advisors through regular feedback and training, ensuring high standards of service delivery, compliance with WIOA guidelines, and successful outcomes
- Oversee the creation and submission of performance reports detailing team achievements, service milestones, and participant outcomes
- Approach each task with a "ZAG" mindset—embracing innovation, agility, and bold thinking to drive impact
- Delegate tasks effectively to optimize team efficiency and performance, while stepping in to support operations as needed
- Perform other duties as assigned to support the overall success of the program and team
- Approach each day and task with a "Zag" mindset
- Other duties and projects as needed
The Ideal Qualifications for this Position Include:
- Bachelor's degree in social work, human services, counseling, business administration, or a related field; or a minimum of five (5) years of experience in workforce development, case management, or a related service field, accompanied by a relevant professional certification
- Demonstrated experience working with populations reflective of the local community, with a strong understanding of their unique challenges and opportunities
- Spanish-speaking and/or multilingual proficiency is highly preferred and considered a valuable asset
- Proven ability to identify and leverage local community resources to support client needs, including housing, mental health, childcare, and other supportive services
- Exceptional interpersonal and relationship-building skills, with the ability to establish trust and rapport with diverse individuals and teams
- Strong verbal and written communication skills, along with active listening and coaching capabilities to effectively support both staff and participants
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and the ability to quickly learn and navigate case management systems and data tracking platforms
- Excellent attention to detail and accuracy in completing documentation, case notes, and reports
- Outstanding time management and organizational skills, with the ability to prioritize tasks, meet deadlines, and perform under pressure in a fast-paced environment
- A valid driver's license and reliable transportation are required for travel between service locations
Salary: $70,000-$75,000
Travel: Position may require local travel up to 30% of the time
Employment Type: Full-Time, Non-Exempt
About Career TEAM:
Founded in 1996, CareerTEAM, LLC is a private workforce development organization.
Career TEAM's outstanding record of accelerating the human condition has resulted in numerous honors:
- Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
- Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
- Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
- Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider
As a socially conscious organization, Career TEAM has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation's opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.
Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.
California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:
Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.
The Company collects Personal Information to use or disclose as appropriate to:
(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.
Salary : $70,000 - $75,000
