What are the responsibilities and job description for the Workforce Integration Team Lead (WIOA Program) position at Career TEAM?
Career TEAM is a leading high-tech workforce development company who combines their love for careering with technology and utilizes the best content, trainers, case managers, job developers, designers, programmers, and partners. Career TEAM is solving today's unemployment challenges through innovative solutions.
Career TEAM is looking to hire a dynamic Workforce Integration Team Lead to support and lead a team of Career Advisors serving immigrant and refugee populations within the WIOA Adult and Dislocated Worker program. This role is instrumental in connecting job seekers to high-quality employment opportunities across Pierce County and ensuring that services are culturally responsive, accessible, and effective. Work will be performed under the Workforce Innovation Opportunity Act (WIOA) Program within the WorkSource umbrella in Pierce County. The Workforce Integration Team Lead will provide strategic oversight, coaching, and training to Career Advisors, ensuring the successful enrollment, engagement, and career placement of program participants. This role also involves approving enrollment applications and funding requests, analyzing caseload data, and implementing best practices for serving immigrant and refugee communities. This position is expected to be Hybrid. The selected candidate will be required to work onsite at the listed location, and will have the opportunity to work from home/virtually.
The Workforce Integration Lead is accountable for ensuring quality and integrity across all workforce functions within the mission of accelerating the human condition!
Career Team also offers a competitive package including:
- 401k with a generous employer match;
- medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans;
- disability insurance;
- and supplemental insurance
Your Impact on Career TEAM's Success:
- Lead, mentor, and supervise a team of Career Advisors working within an integrated service delivery model
- Develop and implement specialized strategies to better serve immigrant and refugee populations, addressing unique barriers to employment such as language proficiency, credential recognition, and cultural adaptation
- Assess, manage, and maintain a caseload of new and ongoing participants, tracking their progress in training and job search activities while documenting all interactions through detailed case notes
- Create tailored service plans for complex cases, guiding Career Advisors in providing holistic and culturally sensitive case management
- Drive positive employment outcomes and meet contractual performance objectives by providing expert guidance on workforce integration and career pathways
- Deliver training and coaching on career assessments, employment strategies, and industry-aligned career goal-setting
- Prepare and present reports on program activities, participant outcomes, and workforce trends
- Develop and maintain strong partnerships with community organizations, employers, and training providers to expand access to resources and career opportunities for immigrant and refugee job seekers
- Ensure compliance with WIOA regulations and data tracking requirements, aligning services with grant and funding source initiatives
- Support staff development through coaching, training sessions, and team-building initiatives
- Evaluate staff performance and provide constructive feedback to enhance service delivery
- Collaborate with leadership to strengthen program design, build process efficiencies, and foster an inclusive team culture
- Engage in continuous improvement initiatives to refine strategies for outreach, engagement, and job placement
- Contribute to operational success by assisting leadership in program execution, financial sustainability, and performance forecasting
- Approach daily challenges with a problem-solving mindset to optimize team performance and participant success
- Other duties and projects as needed
To Qualify for This Role, You Must Have:
- Bilingual proficiency (preferred languages include Spanish, Russian, Ukrainian)
- Bachelor's Degree
- Experience and knowledge of WIOA and workforce development contracts/programs
- Knowledge of local community college and private training provider system
- 2 years of experience in local WIOA case management and career advising
- 2 years of experience creating job readiness workshops for WIOA customers
- 2 years of supervisory experience
- 2 years of experience working with immigrant and refugee populations and understanding of their unique employment barriers and opportunities
- Ability to manage a caseload and provide comprehensive employment services
- Strong business engagement skills to build employer relationships and connect participants with job opportunities
- Experience in public speaking and delivering presentations/workshops
- Demonstrated attention to detail to meet program requirements and maintain accurate records
- Exceptional time management skills to meet deadlines and manage multiple priorities under pressure
- Excellent verbal and written communication skills
- Able to travel locally and within the assigned region
- A Valid Driver's License
Salary: $63,000-$67,000
Travel: Position may require local travel up to 25% of the time
Position Type: Non-Exempt, full-time
About Career TEAM:
Founded in 1996, CareerTEAM, LLC is a private workforce development organization.
Career TEAM's outstanding record of accelerating the human condition has resulted in numerous honors:
- Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
- Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
- Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
- Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider
As a socially conscious organization, Career TEAM has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation's opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.
Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.
California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:
Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.
The Company collects Personal Information to use or disclose as appropriate to:
(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.
Salary : $63,000 - $67,000
