Senior Operations Manager, FreightHero.ai

We are seeking a dynamic and experienced Senior Operations Manager to join our team at FreightHero.ai. This role is critical for building and scaling our operational teams, especially in collaboration with FTEs across different geographical locations, including LatAm. The ideal candidate will have a proven track record in managing large teams, driving efficiency through KPIs, and implementing iterative process improvements. As a key stakeholder, this role will work closely with product, engineering, sales, and customer success teams to inform and direct product development, ensuring operational excellence as we expand our client base.

Key Responsibilities:

Team Leadership and Development:Build, scale and manage high-performing operational teams, including outsourced FTEs. Design and implement a comprehensive training program for onboarding new team members. Oversee hiring, performance evaluation, and ensure the team maintains high performance and alignment with company goals.

Process Optimization and Efficiency:

Develop, document, and iterate on operational processes to maximize efficiency and scalability. Establish and monitor key performance indicators (KPIs) to measure and enhance team productivity. Identify and implement opportunities for process automation and technology integration.

Operational Planning:

Lead sales and operations planning (S&OP) efforts to support company growth and client onboarding. Forecast and allocate resources effectively to meet both current and future operational demands.

Cross-functional Collaboration:

Serve as the main operational stakeholder for the product and engineering teams, bringing actionable insights to improve tools and workflows. Work with client success and sales teams to ensure seamless onboarding and service delivery for new clients.

Remote Operations Management:

Manage and coordinate remote operational teams across multiple locations. Foster a cohesive and productive team environment through clear communication and robust remote management practices.

• Proven experience in building and scaling operational teams, particularly with outsourced FTEs.
• Strong background in process development, KPI management, and operational efficiency.
• Demonstrated ability to implement technology solutions and achieve measurable efficiency gains.
• Experience leading remote teams and driving outcomes in a distributed work environment.
• Knowledge of and experience within the freight brokerage industry is a significant plus.

• Familiarity with integrating and leveraging technology within operational teams.
• Track record of successfully managing operations in dynamic, fast-paced, and high-growth environments.
• Understanding of industry-specific challenges in freight brokerage and logistics.

• Accountability: an obligation or willingness to accept responsibility or to account for one's actions while doing so with the highest regard for integrity  
• Leadership: able to influence others to follow you and lead the team to a brighter future 
• Grit: able to stick with projects and work hard through good and bad times. High pain tolerance and can perform well under stress or pressure
• Scrappy: Takes initiative and proactively gets things done with low resources, but doing creative things, begging, borrowing, and whatever is needed in an ambiguous environment or situation
• Ownership orientation: Demonstrated orientation of extreme ownership over all aspects of the company and extremely results-driven in nature

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. AI Fund believes that diversity and inclusion among our employees is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Selection for employment is decided on the basis of qualifications, merit, and business need.