What are the responsibilities and job description for the Technical Services Manager - Bellevue, WA - Hybrid position at CareerArc?

Technical Services Manager - Bellevue, WA - Hybrid

Bellevue, WA, US, 98005

Ash Grove Cement Company

Job ID : 503563

Ash Grove Cement, a CRH company, provides Portland and masonry cements to help build the foundation and infrastructure for the world around us. We ship millions of tons of cement from our plants and network of terminals located across North America. When you work for Ash Grove, you are connecting to something bigger. We stand together to reinvent the way our world is built. Join our team and help Ash Grove build America.

At Ash Grove Cement, people are our first priority. We offer a complete benefits package and opportunities for your continued growth and development!

Company Benefits :

Family Culture – We treat our team like family
Generous Paid Time Off
11 Paid Holidays per year
401k with 5% company match & profit sharing
Opportunities for Internal Mobility
Professional Development Opportunities
Training Provided
Tuition Reimbursement Program - We'll assist with continuing education that aligns with your career goals
Employee Assistance Program
Company Paid Life Insurance
Short- & Long-Term Disability
Company Discounts on products, goods, services, electronics, automotive, travel & more!
Opportunities for Community Engagement
Potential Relocation Packages

Summary :

The Technical Services Manager educates, trains, and motivates sales personnel on technical and promotional issues regarding products and production processes. This position develops amiable relationships with customers and specifiers and provides assistance to customers with specified problems and concerns of a technical nature.

What you’ll be contributing :

Promote and follow all plant safety guidelines.

Provides technical assistance and performs field evaluations for the assigned territory regarding the proper use of portland cement, concrete, concrete mix designs, and cement / concrete specifications for customers, contractors, architects, engineers, etc.

Assumes responsibility for the timely response of technical service activities and resolutions of complaints in coordination with sales personnel.

Investigates and determine the source of customer problems using available resources.

Coordinates requests for service reports and sample submissions with the Technical Center or other testing agencies.

Travels with sales representatives on service calls.

Trains and guides sales representatives in the promotion and utilization, and resources and other related Supplemental Cementitious Materials, products, and services.

Assists in the promotional and technical education of sales representatives through organized training and development meetings.

Conducts seminars for customers with a variety of technical backgrounds.

Provides assessments of customer quality requirements to marketing and operations personnel during quality round table meetings.

Conducts annual audits of testing procedures performed in satellite concrete lab operations throughout the Technical Services Divisions.

Utilizes local materials division lab operations to conduct competitive concrete sample testing.

Establishes and maintains contact with customers, architects, engineers, contractors, state DOTs, and state universities / colleges and promotes their use of cement concrete products.

Provides resources and reference materials for use in promotional activities to these groups.

Represents the company and actively participates in technical organizations, industry organizations, and groups.

Develops and maintains good communication between sales, production, and research personnel.

Assumes responsibility for keeping up with current industry technology through literature, seminars, and collaboration with other industry professionals on technical issues.

Additional duties as assigned by supervisor.

To succeed in this position, you will need :

Ability to read, write, and understand warning labels, instructions, signs, etc.

4 year / Bachelors Degree required

4-year degree in Engineering, Chemistry or equivalent science field preferred

PE Preferred

Minimum of 7 years experience in cement / concrete industry with substantial participation in industry-related trade organizations

Proficient in English written, verbal communication, and listening skills

Ability to make decisions and solve problems with high attention to detail and accuracy

Ability to make sound independent judgments regularly

Knowledge regarding the composition and production of cement, concrete, and concrete-related products.

Ability to give effective promotion, training, and other educational presentations.

Ability to maintain confidential information with discretion

Ability to consult with a supervisor about time management, expenses, committee work, convention / seminar attendance, publications, and special reports.

Ability to work under general supervision with specified policies, procedures, and performance goals

Ability to refer unusual problems to supervisor for guidance.

Compensation :

Salary ranges from $98,000-$118,000

Eligible for yearly bonus

Potential for Geographic Differential

What’s next for you?

We provide stability and advancement opportunities across North America. Use our tuition reimbursement program to help you meet your career goals.

The above duties and responsibilities are representative of the nature and level of work assigned and are not necessarily all-inclusive. The physical demands, working environment, and other conditions of employment listed in this document are representative of but are not intended to provide an exhaustive list of the requirements for positions in this classification. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

What CRH Offers You

Highly competitive base pay

Comprehensive medical, dental and disability benefits programs

Group retirement savings program

Health and wellness programs

A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Ash Grove Cement, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE / Vet / Disability

In order to make an application, simply read through the following job description and make sure to attach relevant documents.

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Remote working / work at home options are available for this role.

Salary : $98,000 - $118,000

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