What are the responsibilities and job description for the Customer Service Associate position at Careerbuilder-US?
K.E.Y. Point Solutions is one of the fastest-growing consulting firms in McAllen ! We acquire more new customers for clients with a better ROI than any of our competition. This year we are focused on working with influential brands in home improvement and expanding their reach in the rapidly expanding market.
The Customer Service Associate for our Marketing Team develops, retains, and grows a customer base for our clients- specifically, home owners in McAllen - as well as keeping customers up to date on new products and services. This directly impacts the value proposition of our clients! The marketing–consumer group creates compelling marketing campaigns that keep customers engaged by contacting them in person.
The Details :
This position will provide an outstanding opportunity for a customer service associate or a marketing manager to learn about and contribute to sales and marketing initiatives and day-to-day activities for retaining business customers. While this is an entry-level position, you won’t be doing someone else’s busy work. You’ll be gaining real-world, hands-on experience in marketing and sales that will help you grow professionally and establish yourself in the field! This position is part of a 15-person team and will require working in the team and independently.
You will :
Support customer retention and loyalty efforts
Focus on customer service and maintaining relationships with existing accounts
Partner with management, human resources, and corporate trainers to support growth within the company
Participate in brand updates to be an expert on our client’s products and services
