What are the responsibilities and job description for the Service Specialist position at Careerbuilder-US?
Link-Belt Mid-Atlantic is a construction equipment company, offering sales, rentals, parts, and service. Our legacy is built on quality products and customer satisfaction.
Currently we have a Service Specialist role open in the Chesapeake VA area. The Service Specialist is responsible for the maintenance, inspection, diagnosis, and repair of construction equipment machinery and components, primarily in a field setting.
Essential functions of the position include :
- Efficiently and effectively diagnose and perform field service repairs as directed and ensure the proper completion of each to the customer's satisfaction.
- Ensure that all required parts, materials, and supplies necessary to complete the repair are ordered and obtained prior to arriving at the jobsite.
- Identify and arrange for the procurement of additional items as needed after initial inspection and diagnosis of the service repair.
- Adhere to all safety and environmental regulations and guidelines necessary during repair and ensure work area is properly cleaned upon completion.
- Ensure that the customer is kept informed of completed repairs and communicate to them any problems or issues found that extend beyond the scope of the original service call.
- Maintain an adequate level of tools necessary to perform the service requirements.
- Document and maintain proper records of time spent on each repair, parts and materials used, and detailed descriptions of work performed.
- Ensure that all parts and materials not used are returned upon completion of the service work per the established guidelines.
- Provide labor hours daily to the Service Manager or Branch Administrator to ensure timely posting of hours to the appropriate work orders.
- Prepare and submit expense reports (accompanied with the appropriate receipts) and service truck mileage on a timely basis.
- Ensure that the service truck is properly maintained in good working condition and appearance.
- Maintain personal appearance in a neat and professional manner (within the context of the working environment) and ensure professional communications with customers and coworkers.
- Notify Service Manager of any tooling, shop, yard, or vehicle requirements or deficiencies.
- Continue with service training education to enhance knowledge and service capabilities, and remain current on new technologies.
