Demo

Contact Center Agent Call Center

CareerNation
Mount Kisco, NY Full Time
POSTED ON 2/16/2025
AVAILABLE BEFORE 5/13/2025

Contact Center Agent (Call Center)

Mt. Kisco, NY

M-F 9 : 30-6pm & Rotating Saturday Schedule 8 : 00 - 5 : 00

Temp. to Perm.

Position Overview : The Contact Center Agent operates the Group’s Contact Center and provides routine information and directs calls to appropriate area.

Essential Duties and Responsibilities : (including but not limited to the following)

  • Channels all incoming calls, routes calls to appropriate department and / or person. Announces calls to physicians and executive staff.
  • Takes messages and processes them accordingly.
  • Knows physicians and staff schedules for all offices.
  • Has general information regarding insurance, schedule, procedures, and services provided by the Group.
  • Keeps log of physician telephone numbers, cell phones and pager numbers.
  • Responsible for taking consults called in by the hospital, physicians or service and relaying them to physicians requested.
  • Handles emergencies according to specified procedure.
  • Turns over calls to the answering service as per instructed.
  • Keeps answering service advised to covering physicians, physician telephone pagers and telephone numbers.
  • Confirms physicians’ daily appointments, checking information and updating when possible.
  • Maintains information and confidentiality.
  • Performs related work as required.

Performance Requirements :

  • Adheres to all CareMount Medical Group’s policies and procedures including OSHA and HIPAA guidelines.
  • Knowledge of business office procedures.
  • Knowledge of Call Manager software and communication procedures.
  • Skill in operating a communications system.
  • Ability to read, understand and follow oral and written instructions.
  • Ability to speak clearly and concisely with a pleasant telephone voice.
  • Ability to handle stressful situations.
  • Ability to establish and maintain effective working relationships with patients, physicians, staff and the public.
  • Typical Physical Demands :

  • Work requires sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds.
  • Requires the use of office equipment, such as computer terminals, telephones and copiers.
  • Typical Working Conditions :

  • Work is performed in reception area.
  • Involves frequent contact with patients, physicians, and staff.
  • Work may be stressful at times, interaction with others is constant and interruptive
  • Contact involves dealing with sick people.
  • Qualifications :

  • Superior customer service skills
  • PC proficiency with Microsoft Office and Outlook
  • Self-starter with the ability to work independently
  • Experience :

    One to two years of Contact Center experience preferably in a medical group.

    Education :

  • High School diploma or equivalent / GED
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