What are the responsibilities and job description for the Application Engineering position at Careers at Crestron?
The Technical Support Engineer is the primary level of support with advanced knowledge and understanding of all Crestron platforms and the video conferencing solutions running on that platform. The primary responsibility of the Application Engineer is to provide technical support to Crestron customers via phone, email, and chat and apply their knowledge to resolve the issue or investigate further and collect specific information to work toward resolution or escalation.
This position is for 1st Shift: 8:30 am - 5:30 pm EST
Responsibilities:
Building and maintaining customer rapport ensuring they understand Crestron is with them through every step of the process.
Determine specifics for the reported problem, including but not limited to:
Clear description and scope of the reported problem.
Current hardware/firmware/software configurations of impacted systems.
Deployment environment (other Crestron or 3rd party equipment in the installation)
Review published documentation with customers.
Ability to perform high level analysis of log files.
Basic analysis of customer network for case documentation.
Create RMAs as needed on a case-to-case basis.
Assist in supporting Crestron knowledgebase by creating knowledgebase articles, using supportive documentation, and/or software tools.
Other duties or responsibilities as required.
Requirements:
Bachelor’s degree in technology field or 3 years of relevant industry experience.
3 years installing, configuring, and/or supporting technology for Commercial, Residential, AV.
Knowledge of Networking (Multicast, Dante, AES67) and Diagnostics.
Familiar with Linux OS.
Programming knowledge in C#, CSS, HTML5 preferred but not required.
Knowledge of Commercial / Residential AV technologies and applications.
Ability to read and interpret system schematics, floorplans, etc.
Collect and interpret system level data for analysis.
The ability to clearly document the issue, steps taken and thought process behind the path of investigation.
Able to clearly and professionally communicate technical information to varying audiences.
The ability to think ”outside-the-box" and understand how minute data points can affect the larger picture.
Ability to troubleshoot/create demo programs written in native Crestron platforms.
Knowledge of Exchange/O365/Active Directory.
Must be able to lift and maneuver up to 50 pounds.
10% with overnight travel
100% Remote considered with appropriate experience and skillset
