Service Desk Support

OverviewCrestron Electronics has an exciting opportunity for a Service Desk Support Specialist.  This is a great opportunity to join a dynamic team in a fast-growing organization. We are seeking a polished, proactive, and professional resource to support the Crestron US IT Services Department.  The successful candidate will be highly motivated with a good technical support background, great communication and customer service skills, be a quick learner, and have the ability to multi-task and solve computing or communications issues in a firm that cultivates a close-knit and collaborative corporate culture. Responsibilities Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required desktop services and support. Ensure network connectivity to the desktop, printers, copiers and scanners. Respond to requests for technical assistance in person, via phone, electronically or remotely. Demonstrates exceptional customer service and interacts effectively with users including follow-up communications. Provide technical support involving desktop, laptop, mobile devices, network hardware or network services. Knowledge of Windows technologies, support and process lifecycles in enterprise systems. Provide C-Level Support Basic Understanding of TCP/IP desktop configurations. Deploy, configure, and troubleshoot standard and proprietary supported applications Record/Document incident status information in a timely / accurate fashion using the appropriate tools in order to communicate and update customers throughout resolution. Support desktop maintenance, including inventory and software distribution, and security maintenance, including virus updates and patch management. Provide technical support for meetings by responding to meeting requests and providing audio/visual support during meetings and conferences including audio recording, broadcasting, camera operation, bridge lines, projectors, etc. Track and update the movement of all IT assets (laptops, desktops, printers, software licenses, etc.) Re-image desktops and laptops, as needed, and deploy new equipment to end users using Autopilot and other available services Ability to work professional under pressure and meet necessary deadlines as needed Work with cross-functional team members (Enterprise Technology, Networking, Cloud) to assess, troubleshoot and ultimately resolve end user support issues. Special Projects as assigned Qualifications Bachelor's degree in computer science, Information Engineering or other related area Minimum 3 years working in a Service Desk environment Excellent communication and interpersonal skills Excellent multi-tasking skills. Ability to prioritize and performs a variety of concurrent tasks Strong customer service skills and attention to detail Basic knowledge of deployment, configuration and troubleshooting of workstation hardware and software ITIL knowledge preferred Ability to work independently and as part of a team Must be able to lift up to 50 lbs