What are the responsibilities and job description for the Technical Trainer position at Careers at Crestron?
The Technical Trainer is responsible for conducting classes whether in person or interactive online. Their goal is to educate and empower customers to be successful with Crestron Technology. They must stay current on assigned Crestron Technology to work towards becoming a Subject Matter Expert (SME). The Technical Trainer will also work closely with peers to give critical feedback on course materials.
RESPONSIBILITIES:
Responsible for teaching foundational technical training courses in Instructor Led Training (ILT) or Interactive Online Training (IOLT) classroom styles
Prepare training room and or interactive online training spaces and related resources prior to the start of each class
Knowledge and expertise in working with exams questions as well as grading student exams
Work closely with curriculum developers to ensure courses are meeting the needs of the students
Support and work at Crestron Seminars, Crestron Trade Shows, and Crestron Training Masters events
Familiar with professional training techniques for adult learners
Other duties or responsibilities as required
REQUIREMENTS:
Bachelor’s degree in Computer Science, Electrical Engineering, or related field.
Industry or vendor certifications such as CTS, CTS-D, or I, MCSE, CCNA
2 years in audio, video, informational design/integration, rental & staging, or related industry
2 years working with Crestron systems
1 year of technical training experience
Highly organized to effectively handle multiple tasks in a fast-paced environment, yet flexible enough to respond quickly to critical issues
COMMUNICATION/CONTRACTS SKILLS
Ability to work collaboratively and cross-organizationally
Excellent verbal and writing skills
Excellent communication skills
Excellent presentation and teaching skills
Excellent interpersonal skills
Ability to present technical information in an interesting and compelling manner
Ability to quickly assimilate technical information
Have a passion for helping others learn and a commitment to serving as a strong product advocate
OTHER REQUIREMENTS
Estimated 10% travel per year
Goals 90% of time on course training and 10% of time on continued education and content development
Strong analytical and problem-solving skills
Strong customer service orientation
High level of motivation and enthusiasm
