What are the responsibilities and job description for the Dual Store Manager - Issaquah Commons & Totem Lake position at Careers at Pressed?
Job Purpose:
The Dual Store Manager oversees the sales performance, guest experience, operations, hiring, and talent development. They will provide leadership and strategic direction to create an environment that exceeds guests’ in-store and digital expectations, with maximum productivity, profitability, and sales results. They will clearly understand company deliverables and processes and must demonstrate the ability to execute those duties.
Key Areas of Responsibility include, but are not limited to:
Responsible for exceeding the same stores' sales and plans.
Drive company sales growth and profitability through selling, teamwork, superior product knowledge, and impeccable guest experience.
Model and implement active & engaged product selling and sampling in-store and at the sample carts throughout the day.
Create a guest-obsessed culture that prioritizes the guest experience and delivers on sales goals.
Lead by example through the service, sales, and company cultural values at all times.
Utilize the mystery shop and NPS programs to deliver a memorable guest experience in each location.
Engaging guests; problem solving and resolution.
Lead teams of hourly team members, interviewing, developing, coaching, evaluating, and retaining talent.
Anticipate long- and short-term staffing needs, talent plan, and recruit.
Follow up on training completion, check for understanding, and provide continuous education opportunities.
Establish a culture of accountability through clear expectations and performance management (observe, recognize, and coach) on critical behaviors.
Embody our culture and values through a high degree of self-accountability, acting as a model for all team members.
Understand business reporting and guest insights to understand, troubleshoot, and follow -up on opportunity areas.
Oversight of store’s P&L, KPIs and inventory management.
Responsibility for managing labor costs (e.g., scheduling hours, overtime, etc.) for their store.
Uses financial tools & resources to identify and proactively address opportunities in in-store performance.
Ensure the compliance of company policies and procedures at their store (safety, assets, cash, etc.) at all times.
Maintaining the store's cleanliness, operational excellence, food safety and handling.
Work a schedule that aligns with guest and business needs and maintains a presence in all dayparts. (This includes weekends, early mornings, and evenings).
Other job-related activities as requested.
Ensure their store adheres to federal and local safety standards, including, but not limited to, food safety, OSHA, CDC, ADA, wage, and hours laws.
Qualifications:
Passion, knowledge, and interest in health, fitness, and/or wellness.
At least 2 years of experience as a Store Manager within a retail store or restaurant, managing a team of at least 15 team members.
Ability to build guest relationships and deliver exceptional service.
Ability to quickly adapt and embrace new procedures, processes, and shifts to priorities. Utilize sound judgment when making decisions, adapt to and champion change, and mediate conflict.
Proven success in achieving goals through guest-centric selling.
Excellent team player with the ability to lead & work independently.
Strong verbal & written communication skills with proficiency in English.
Keen proficiency in sales principles, KPI deliverables, and guest service practices.
A California Food Handler Card or applicable state-specific requirement at the time of hire is preferred.
Demonstrated success managing a profit and loss statement or comparable financial reporting.
Proven ability to drive results, analyze financial reports, identify business trends, and react quickly to the needs of the business.
Possess basic knowledge of MS Office: Word, PowerPoint, and Excel.
Previous success identifying, developing, and retaining talented team members.
High school degree or equivalent required.
Ability to maintain confidential company information in the strictest of confidence.
Must be available on nights, weekends, and holidays.
Salary : $65,000 - $75,000
