What are the responsibilities and job description for the Customer Engagement Event Specialist position at Careers Integrated Resources Inc?
Job Title: Customer Engagement Event Specialist
Location: Indianapolis, IN 46256 (Hybrid)
Contract: 12 Months Contract.
Job Description:
Key Responsibilities:
Event Management:
Preferred Experience, Proficient in:
Job Requirements:
Location: Indianapolis, IN 46256 (Hybrid)
Contract: 12 Months Contract.
Job Description:
- The Event Specialist is responsible for the Customer Engagement on the road and Indianapolis based event programs including, but not limited to the City Event, Client on the Road, 360[view], and Product Experience programs.
- Responsible for managing and overseeing the planning and coordination to ensure a seamless event experience for our customers and internal Client teams. This role requires excellent vendor management skills, event organization, and on-site support.
- Experienced in Event Planning
- Attention to detail and organizational skills
- Strong Multi-task abilities
- Comfortable with leading planning calls with Sales Team and Leadership
- Confident in decision making ability
- Team Focused - enProducts working in a team environment
- Works well under pressure, both alone and in a team setting
- Customer Focused - create great experiences for our customer
- Professional oral and written communication skills
- Computer Proficient. Experienced in using Microsoft Office products, Google products, and Zoom
- Ability to travel is required.
Key Responsibilities:
Event Management:
- Manage event timelines and status movement throughout the life of the event.
- Create and manage the meeting agenda and show flow.
- Create and maintain schedules/calendars.
- Schedule, prepare for, and lead planning calls.
- Coordinate Speaker Management; communication for events, collection of biographies, session descriptions, and presentations.
- Manage all changes effectively in our event planning system.
- Lead communication with internal partners, customers, and vendors.
- Provide timely and accurate reporting for your meetings before, during, and after events.
- Understand policies and issues pertaining to meetings with HCP’s in attendance.
- Plan and produce virtual meetings and webinars on various platforms.
- Clearly & effectively communicate to each vendor the goals & objectives of the event and the requirements and specifications of the program
- Oversee vendor responsibilities and communicate progress and updates to internal partners. Including, but not limited to:
- Event location sourcing
- Customer communications
- Customer travel arrangements
- Meeting requirements/specifications
- Manage all aspects of the attendee registration process.
- Event registration site management including: web build, invitation and communication creation, session management, etc.
- Create and maintain rooming lists
- Secure travel logistics: air, ground, hotel, food & beverage, etc.
- Attend and lead on-site events.
- Ensure the event is run in a timely manner and the team stays on task.
- Manage presentation content and customer and internal tours.
Preferred Experience, Proficient in:
- CVent
- Salesforce
- Google Suite
- Zoom
Job Requirements:
- Bachelor's Degree in hospitality management, communications, business, or a comparable program preferred.
- Minimum of 2 years in Event Management Experience
- Must reside in the Indianapolis, IN area
- Hybrid position requires a minimum of 3 days per week in the Indianapolis office.
- Position requires 25% travel
