What are the responsibilities and job description for the Desktop Support Analyst position at Careers Integrated Resources Inc?
Job title:- Desktop Support Analyst
Location:- Tampa, FL 33605, USA
Duration:- 12 months
Onsite 5 days, hands on field support
7am - 4pm
Position Concept
- This position will be responsible for end user computers and peripherals installation, troubleshooting and configuration of hardware and software; processing of warranty repairs and replacements; collaboration with users; collaboration with field support analysts, service desk analysts, asset management team and other IT support personnel.
- Provides on-site, remote, and phone support for business partners (IT customers)
- Installs, troubleshoots, configures, and upgrades hardware, operating system software and application software
- Provide a solution to technology related problems, issues, and questions, or escalate them to the appropriate support areas
- Follow-up on existing issues to ensure satisfactory and timely customer resolution (incident closure)
- Creates support documentation for staff on how to properly use, fix, and remedy software or devices
- Communicates and conducts self as a professional customer service representative
- Organize, maintain, and track equipment and parts for equipment repair and replacement
Required:
- Strong focus on customer service
- Excellent verbal and written communication skills and organizational skills
- Excellent problem-solving techniques and listening skills
- Maintain focus in an environment with frequent interruptions
- General knowledge of Microsoft Office applications and Windows operating systems
- Ability to analyze and repair hardware related issues on desktop and laptop computers
- Ability to lift and carry 25 pounds safely
- Required: 3 years of customer service experience, 3 years of related IT equipment support experience
- Preferred: 6 years of customer service experience, 6 years of related IT equipment support experience
- Required: High School Diploma or equivalent
- Preferred: Associate’s or Bachelor’s degree in a computer-related field or business administration with concentration in computer science
Licenses/Certifications
- Required: Valid Driver’s License
- Preferred: ITIL certification. Microsoft Certified Product Specialist (MCP), A Certification, or related certifications, training, or equivalent experience
