GEHC - Sales Support Analyst - Specialist I

Job Title: Order Management Specialist
Location: 100% remote
Duration: 12 Months contract (chances of extension)
 
Job Description Summary:

• This Order Management Specialist ensures order quality, order integrity, and contract compliance from entry through to cash collection. At Client HealthCare, our machines, our software, our solutions, our services, and our people make a genuine difference to medical professionals and patients all over the world. That’s because we never lose sight of what healthcare really needs—the human touch.

 
Job Description:
Essential Responsibilities:

• Plan and pro-actively support the entire process of fulfilling a purchase contract from Order Entry to Cash Collection to ensure that contractual requirements and business compliance requirements are met.
• Establish and maintain communication with the appropriate individuals in the field locations and headquarters locations throughout the process, along with all others necessary to ensure timely order management.
• Oversee Order Entry processes, including quotation review, pricing validation, and contract documentation verification, per standard work, as necessary to meet business contract rules and requirements. Maintain order backlog quality and tracking for continued compliance to contractual requirements.
• Work collaboratively with our shared service team members processing Change Order Management processes effectively, efficiently, and compliantly to standard work and contract. Track and report out to OTR leadership, and regional teams on all modifications to contracts/orders (including Change Order, Phase In/Phase Out, Locally Sourced Inventory, Construction, etc.) via standard work tracking tools.
• Optimize Sales transfers. Assist in the resolution of Accounts Receivable cash collection issues and disputes on assigned orders. Drive continuous process improvements, leveraging shared service support where appropriate.
• Confirms customer requested delivery date and plans to ensure backlog management is maintained per standard work instructions, system warnings, and alerts. Own and update timely key dates using local operating mechanisms and reports.
• Provide shipping and billing instructions in accordance with contract terms and conditions.
• Actively participate in and drive continuous process improvement exercises, standard work development and enhancement, and engage in business Lean, 6-Sigma efforts.

 
Qualifications/Requirements:

• Bachelor’s degree is preferred, or
• Associate’s degree with 5 years of experience, or High School Diploma with 15 years of experience.

 
Desired Characteristics:

• Ability to work in a fast-paced environment.
• Able to prioritize work and multi-task.
• Proactively follow up on open issues, with strong critical thinking and communication skills.
• Basic accounting skills and attention to detail. Current or previous experience in a project management, customer relations or order management role.
• Previous experience supporting a Sales or Service team.
• Proven ability to build relationships with remote colleagues. Demonstrated aptitude and success in fostering solid, value-based relationships with internal and external customers.
• Ability to work extended hours & weekends during peak times of the year which are the last 2 weeks of the following months: March, June, September, and December.

 
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.