Pharmacy Tech I

Job title: Pharmacy Tech I
Location : Remote
Duration: 6 Months (Possible Extension)
Shift: Mon - Mon to Fri 10am - 9pm CST (multiple shifts)

Candidate Questionnaire to be included on resume:

-This is a remote position and requires the ability to effectively support a work from home environment. Must have the ability to work in a HIPAA compliant work area away from distractions. Do you have a separate workspace with no interruptions?
-Do you have any conflicts with the training schedule, or have any time off planned during the assignment duration?
- Do you have wired internet meeting 25mbps min download and 3mbps minimum upload speed?
- You must be able to sit and focus on work for the duration of shift. Are you able to sit and focus with no interruptions for entire shift?

Please provide screenshot of internet speed
Please provide screenshot of license.

Position Summary:

This position takes in-coming calls from members, providers, etc providing professional phone assistance to all callers through the criteria based prior authorization process. Maintains complete, timely and accurate documentation of all approvals and denials, and transfers all clinical questions and judgment calls to the pharmacist.

Duties:

•****Minimum 2 years of experience in a high volume call center - healthcare or PBM/prior authorization-related preferred.**** (Make sure this is obvious on the candidate's resume to ensure proper shortlisting.)
Must have some familiarity with medical terminology and coding.
• National pharmacy technician certification or certification or licensure per state regulations. * Advanced computer skills including word processing and spreadsheet utilization. * Excellent customer service skills (written and verbal) a must.

1. Strong Attention to detail
2. Excellent verbal and written communication and interpersonal skills w/ ability to maintain patient confidentiality
3. Proficient computer skills and the ability to navigate in a Windows based environment
4. Ability to follow directions, and adapt in dynamic work environment; ability to adapt to change and remain flexible
5. Ability to work in a high pressure, time sensitive environment
6. Project a professional business image, through phone interaction as well as internal communications 7.Demonstrated problem-solving ability and attention to detail
8. Demonstrated sense of urgency with assignments
9. Strong organizational skills
10. Strong telephone skills
11. Ability to read and understand pharmacy/medical terminology
12. Ability to read, analyze and interpret general business correspondence, technical procedures and governmental regulations.
13. Ability to identify and solve practical problems and deal with a variety of concrete variables in standardized situations. Ability to perform basic mathematic calculations maybe required
14. Ability to interpret a variety of work instructions provided through a variety of mediums
15. Ability to anticipate needs and resolve issues with urgency
16. Ability to consistently meet quality and production standards
17. Displays confidence in the ability to learn complex material
18. Demonstrates intellectual curiosity through inquiries to ensure deep understanding of the business and deliver accurate results

Education:

Verifiable High School diploma or GED is required.