What are the responsibilities and job description for the Quality Outreach Coordinator I position at Careers Integrated Resources Inc?
Job title: Quality Outreach Coordinator I
Location: 100% Remote
Duration: 6 Months (Possibility of Extension)
Schedule Notes: Monday to Friday - 8 : AM EST to 4 : 30 PM EST
Job Duties:
Receives incoming calls from members emanating from quality outreach initiatives such as mailings, emails, phone calls, etc.
Makes outgoing calls to educate members on the importance of closing gaps in care such as appropriate testing, periodical checkups, immunizations, counseling and provide health education materials.
Maintain accurate member records from outreaches such as incoming calls, successful outreaches, member issues, and member roadblocks.
Act as a liaison with providers, members and outside community resources by assisting with scheduling an appointment, warm transfers to member services, etc.
Assure understanding level of each member by providing clear and complete information in accordance with company guidelines.
Skills/Requirements:
Requires 2 years work experience in case management, community health, Medicaid or health insurance environment.
Requires a minimum of 2 years experience working with members to close gaps in care.
Requires a minimum of 1 year managed care experience.
Education:
- High School Diploma or GED required
