What are the responsibilities and job description for the Sales Support Specialist position at Careers Integrated Resources Inc?
Title: Sales Support Specialist
Location: 100% Remote
Shift: 8 AM - 5 PM (1st Shift)
Contract: 1 Year Contract
Job Description:
The Sales Support Specialist is responsible for driving daily field sales operations efficiency and accuracy by providing administrative and tactical support to the field sales teams. Administrative support includes but is not limited to quote creation/edits, processing orders, change orders and concession workflow creation and closure, as well as analytical work.
Essential responsibilities:
Act as liaison and partner with field sales team to meet commitments and resolve issues
Assist with funnel management, quote creation, change orders, concessions and non-standard terms requests
Timely document creation and distribution to sales team to meet customer commitments
Coordinate workflow closures across all functional teams
Proactively resolve and escalate issues across functions when necessary
Collect, consolidate and disseminate information from / to all team members to ensure knowledge sharing and execution for assigned function
Drive commercial compliance by supporting legal escalation workflow activities. Support any audits necessary including assisting with revenue risk mitigation during quarter close activities.
Engage in special projects to drive or improve business performance
Drive continuous improvement on all related processes to ensure standardization and simplification
Enable team culture and drive organization to improve customer / client satisfaction levels and responsiveness
Qualifications / Requirements:
2 years experience in customer service or field support role.
Proficient in use of Microsoft Office (specifically Outlook, Excel, Word, PowerPoint) with speed and accuracy.
Excellent verbal and written communication.
Ability to work under pressure aProductst tight deadlines, getting work right the first time. High level of telephone and customer care skills.
Time management skills with the ability to work with accuracy and minimum of supervision.
Excellent organizational, project management and time management skills, including multi-tasking and ability to prioritize to meet aggressive deadlines.
Ability to problem solve and drive issues to resolution
Desired characteristics:
2 years working experience in commercial field
Working knowledge of SalesForce.com
Familiarity with commercial processes (ITO & OTR)
Familiarity with products and offerings
Ability to quickly adapt in an environment where priorities change frequently
Excellent interpersonal, team and influencing skills
Dependable, reliable, responsible, dedicated, committed
Location: 100% Remote
Shift: 8 AM - 5 PM (1st Shift)
Contract: 1 Year Contract
Job Description:
The Sales Support Specialist is responsible for driving daily field sales operations efficiency and accuracy by providing administrative and tactical support to the field sales teams. Administrative support includes but is not limited to quote creation/edits, processing orders, change orders and concession workflow creation and closure, as well as analytical work.
Essential responsibilities:
Act as liaison and partner with field sales team to meet commitments and resolve issues
Assist with funnel management, quote creation, change orders, concessions and non-standard terms requests
Timely document creation and distribution to sales team to meet customer commitments
Coordinate workflow closures across all functional teams
Proactively resolve and escalate issues across functions when necessary
Collect, consolidate and disseminate information from / to all team members to ensure knowledge sharing and execution for assigned function
Drive commercial compliance by supporting legal escalation workflow activities. Support any audits necessary including assisting with revenue risk mitigation during quarter close activities.
Engage in special projects to drive or improve business performance
Drive continuous improvement on all related processes to ensure standardization and simplification
Enable team culture and drive organization to improve customer / client satisfaction levels and responsiveness
Qualifications / Requirements:
2 years experience in customer service or field support role.
Proficient in use of Microsoft Office (specifically Outlook, Excel, Word, PowerPoint) with speed and accuracy.
Excellent verbal and written communication.
Ability to work under pressure aProductst tight deadlines, getting work right the first time. High level of telephone and customer care skills.
Time management skills with the ability to work with accuracy and minimum of supervision.
Excellent organizational, project management and time management skills, including multi-tasking and ability to prioritize to meet aggressive deadlines.
Ability to problem solve and drive issues to resolution
Desired characteristics:
2 years working experience in commercial field
Working knowledge of SalesForce.com
Familiarity with commercial processes (ITO & OTR)
Familiarity with products and offerings
Ability to quickly adapt in an environment where priorities change frequently
Excellent interpersonal, team and influencing skills
Dependable, reliable, responsible, dedicated, committed
