Scheduling Specialist 1

Temp to Perm: Temp w/ possible perm
Length of Assignment: 90 days assignment
Work Location: Dallas, TX | Hybrid - will work on site for the first couple of weeks, then transition to remote
Work Schedule: 8:30a-5p - 30min lunch , Mon-Fri
Parking Included: Yes
Interview Type: 2 rounds of interviews
Certification/Degree Requirements: N/A
Top Skills: Scheduling exp preferred, customer service exp preferred, Epic exp preferred, radiology exp preferred

JOB SUMMARY
The Scheduling Specialist under general supervision and in accordance with established
procedures, schedules outpatient diagnostic procedures including but not limited to radiology and imaging procedures, validates outpatient orders, and captures patient demographic and insurance information.

ESSENTIAL FUNCTIONS OF THE ROLE

• Contact patients or providers for outpatient diagnostic procedures.
• Contact patients to schedule outpatient diagnostic procedures.
• Collects patient demographic and insurance information during scheduling phone call with
• provider or patient.
• Validate insurance is in network with the provider.
• Compiles patient information such as diagnosis, reason for procedure, medications, allergies, and other applicable information prior to scheduled procedure.
• Monitors inbound orders process to ensure orders are validated and routed appropriately to ensure patients are contacted timely to schedule procedure.
• Contacts department affected by schedule adjustments to ensure patients are prepared and
• Necessary personnel and equipment are available.
• Responsible for meeting telephone system metrics and any other productivity standards set by the department to include length of call, length of answer time, and number of calls taken within a specific period.

KEY SUCCESS FACTORS

• Must consistently meet performance standards of production, accuracy, completeness, and quality.
• Page 2 of 3Requires good listening, interpersonal and communication skills, and professional, pleasant, and respectful telephone etiquette.
• Ability to maintain a professional demeanor in a highly stressful and emotional environment, behavioral health, and suffering patients in addition to life/death situations.
• Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills.
• Demonstrates ability to manage multiple, changing priorities in an effective and organized.
• manner.
• Excellent data entry, numeric, typing and computer navigational skills.
• Basic computer skills and Microsoft Office.
• The information contained in this job description is intended to describe the essential job.
• functions required of those assigned to this job.
• It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job.
• Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time.
• The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions.

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Minimum Requirements

• Education: H.S. Diploma/GED Equivalent
• Experience: Less than 1 Year of Experience

Physical Requirements:

• Sitting in a comfortable position with frequent opportunities to move about. Examples: executive, management, and Productarial positions.
• Environment: Located in a comfortable indoor area. Examples: executive,
• management and Productarial positions.

Respiratory Category:

• Job tasks do not involve exposure to respiratory particulates.
• and the use of respiratory protection is not a condition of
• employment.

Hazard 1, 2 or 3:

• OSHA Bloodborne Pathogen Category 3: Tasks that involve no
• exposure to blood, body fluids, tissues, or other potentially infectious materials and Category 1 tasks are not a condition of employment.
• Hazard 4: Tasks that involve, or may involve, exposure to OSHA.
• regulated substances as stated in SDS.