What are the responsibilities and job description for the Senior IS Technician position at Careers Integrated Resources Inc?
Submittal Questionnaire:
Must be ok traveling from store to store.
Has own reliable vehicle to travel from site to site.
Where is the candidate currently located?
How many years of IS Tech experience do they have?
Possible temp to perm for the right candidate
40 hours a week plus OT
Typical hours are M-F; 8-5
Retail - Offsite - Work approximately 40 hours per week in Utah (travel within the Ogden, Salt Lake City and Provo areas). Using personal vehicle and reimuburse mileage. Worker will assist in running service calls, installing computer and printer hardware and completing annual preventative maintenance projects in Client stores. Locations to be visited will be in Utah (Ogden, Salt Lake City and Provo areas). Some drive times may be a several hours in each direction. A permanent Client FTS employee will provide direction and support on a daily basis. Worker must have valid driver's license and reliable transportation to drive themselves between several Client locations on a daily basis. Worker will be reimbursed for miles driven on weekly expense report at Client reimbursement rate*** Must have previous hardware repair experience, have ability to work on their own, lift 75lbs, work flexible hours, complete required paperwork and have excellent customer service skills. Schedule will be 40 hours per week and could include nights, weekends and holidays as part of normal work days. This is not a work from home position, it requires driving to different stores throughout the day. Retail - Offsite - Work approximately 40 hours per week in Utah (Ogden, Salt Lake City and Provo areas). Worker will assist in running service calls and installing computer and printer hardware in Client stores. Locations to be visited will be in Utah (Ogden, Salt Lake City and Provo areas). Some drive times may be a several hours in each direction. A permanent Client FTS employee will provide direction and support on a daily basis. Worker must have valid driver's license and reliable transportation to drive themselves between several Client locations on a daily basis. Worker will be reimbursed for miles driven on weekly expense report at Client reimbursement rate*** Must have previous hardware repair experience, have ability to work on their own, lift 75lbs, work flexible hours, complete required paperwork and have excellent customer service skills. Schedule will be 40 hours per week and may include nights, weekends and holidays as part of normal work days. This is not a work from home position, it requires driving to different stores throughout the day. Potential for OT hours, on-call schedule is required.
This position also has an on-call requirement for down store issues assigned after hours; at night, on weekends and holidays.
BACKGROUND MUST INCLUDE MVR FOR THIS ROLE DUE TO DRIVING
Position Summary:
Delivers technical support to field employees, assisting with resolving issues related to point-of-sale (POS) systems, pharmacy systems, photo kiosks, and inventory management systems.
Performs regular maintenance tasks, such as software updates, hardware upgrades, and equipment replacements, to ensure the smooth functioning of various systems within the store, under minimal supervision.
Integrates new technology equipment into stores, including setting up new POS terminals, configuring software, and ensuring proper connectivity.
Conducts most complex troubleshooting when technical issues arise, including diagnosing the problems and implementing appropriate solutions.
Assists in the management of maintaining accurate records of all service calls, equipment installations, and maintenance tasks performed.
Collaborates with other members of the technology team, including help desk personnel, network engineers, and software developers.
Provides exceptional customer service while installing, diagnosing, and solving retail equipment failures.
Ensures IT parts, supplies, and equipment are ready by inventorying stock and placing orders.
Support after hours, weekends and Holiday down store issues as needed.
Duties:
Delivers technical support to field employees, assisting with resolving issues related to point-of-sale (POS) systems, pharmacy systems, photo kiosks, and inventory management systems.
Performs regular maintenance tasks, such as software updates, hardware upgrades, and equipment replacements, to ensure the smooth functioning of various systems within the store, under minimal supervision.
Integrates new technology equipment into stores as needed, including setting up new POS terminals, configuring software, and ensuring proper connectivity.
Conducts most complex troubleshooting when technical issues arise, including diagnosing the problems and implementing appropriate solutions.
Assists in the management of maintaining accurate records of all service calls, equipment installations, and maintenance tasks performed.
Collaborates with other members of the technology team, including help desk personnel, network engineers, and software developers.
Provides exceptional customer service while installing, diagnosing, and solving retail equipment failures.
Working with a permanent Client FTS employee, ensures IT parts, supplies, and equipment are installed and RMAd properly.
Experience:
2-5 years work experience in IT role
Working knowledge of problem solving and decision making skills
Proficient in MS office, Outlook, Excel, etc.
Education:
High School Diploma
Certified Information Technology Professional (CITP) preferred (nice to have)
What days & hours will the person work in this position? List training hours, if different.
Mon-Fri 8-5, On call after hours as needed; nights, weekends and holidays
Onsite Requirements
Onsite as needed
Must be ok traveling from store to store.
Has own reliable vehicle to travel from site to site.
Where is the candidate currently located?
How many years of IS Tech experience do they have?
Possible temp to perm for the right candidate
40 hours a week plus OT
Typical hours are M-F; 8-5
Retail - Offsite - Work approximately 40 hours per week in Utah (travel within the Ogden, Salt Lake City and Provo areas). Using personal vehicle and reimuburse mileage. Worker will assist in running service calls, installing computer and printer hardware and completing annual preventative maintenance projects in Client stores. Locations to be visited will be in Utah (Ogden, Salt Lake City and Provo areas). Some drive times may be a several hours in each direction. A permanent Client FTS employee will provide direction and support on a daily basis. Worker must have valid driver's license and reliable transportation to drive themselves between several Client locations on a daily basis. Worker will be reimbursed for miles driven on weekly expense report at Client reimbursement rate*** Must have previous hardware repair experience, have ability to work on their own, lift 75lbs, work flexible hours, complete required paperwork and have excellent customer service skills. Schedule will be 40 hours per week and could include nights, weekends and holidays as part of normal work days. This is not a work from home position, it requires driving to different stores throughout the day. Retail - Offsite - Work approximately 40 hours per week in Utah (Ogden, Salt Lake City and Provo areas). Worker will assist in running service calls and installing computer and printer hardware in Client stores. Locations to be visited will be in Utah (Ogden, Salt Lake City and Provo areas). Some drive times may be a several hours in each direction. A permanent Client FTS employee will provide direction and support on a daily basis. Worker must have valid driver's license and reliable transportation to drive themselves between several Client locations on a daily basis. Worker will be reimbursed for miles driven on weekly expense report at Client reimbursement rate*** Must have previous hardware repair experience, have ability to work on their own, lift 75lbs, work flexible hours, complete required paperwork and have excellent customer service skills. Schedule will be 40 hours per week and may include nights, weekends and holidays as part of normal work days. This is not a work from home position, it requires driving to different stores throughout the day. Potential for OT hours, on-call schedule is required.
This position also has an on-call requirement for down store issues assigned after hours; at night, on weekends and holidays.
BACKGROUND MUST INCLUDE MVR FOR THIS ROLE DUE TO DRIVING
Position Summary:
Delivers technical support to field employees, assisting with resolving issues related to point-of-sale (POS) systems, pharmacy systems, photo kiosks, and inventory management systems.
Performs regular maintenance tasks, such as software updates, hardware upgrades, and equipment replacements, to ensure the smooth functioning of various systems within the store, under minimal supervision.
Integrates new technology equipment into stores, including setting up new POS terminals, configuring software, and ensuring proper connectivity.
Conducts most complex troubleshooting when technical issues arise, including diagnosing the problems and implementing appropriate solutions.
Assists in the management of maintaining accurate records of all service calls, equipment installations, and maintenance tasks performed.
Collaborates with other members of the technology team, including help desk personnel, network engineers, and software developers.
Provides exceptional customer service while installing, diagnosing, and solving retail equipment failures.
Ensures IT parts, supplies, and equipment are ready by inventorying stock and placing orders.
Support after hours, weekends and Holiday down store issues as needed.
Duties:
Delivers technical support to field employees, assisting with resolving issues related to point-of-sale (POS) systems, pharmacy systems, photo kiosks, and inventory management systems.
Performs regular maintenance tasks, such as software updates, hardware upgrades, and equipment replacements, to ensure the smooth functioning of various systems within the store, under minimal supervision.
Integrates new technology equipment into stores as needed, including setting up new POS terminals, configuring software, and ensuring proper connectivity.
Conducts most complex troubleshooting when technical issues arise, including diagnosing the problems and implementing appropriate solutions.
Assists in the management of maintaining accurate records of all service calls, equipment installations, and maintenance tasks performed.
Collaborates with other members of the technology team, including help desk personnel, network engineers, and software developers.
Provides exceptional customer service while installing, diagnosing, and solving retail equipment failures.
Working with a permanent Client FTS employee, ensures IT parts, supplies, and equipment are installed and RMAd properly.
Experience:
2-5 years work experience in IT role
Working knowledge of problem solving and decision making skills
Proficient in MS office, Outlook, Excel, etc.
Education:
High School Diploma
Certified Information Technology Professional (CITP) preferred (nice to have)
What days & hours will the person work in this position? List training hours, if different.
Mon-Fri 8-5, On call after hours as needed; nights, weekends and holidays
Onsite Requirements
Onsite as needed
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