What are the responsibilities and job description for the Sr. Collaboration Analyst / Telephony Analyst position at Careers Integrated Resources Inc?
Job title:- Sr. Collaboration Analyst/Telephony Analyst
Location:- Tampa, FL 33605
Duration:- 12-18 months
Responsibilities:
1. Defining Configuration Specifications and Business Analysis Requirements:
- Collaborate with stakeholders to understand collaboration technology needs.
- Define configuration specifications collaboration systems.
- Gather business analysis requirements to align solutions with organizational goals.
2. System Management and Optimization:
- Configuration, maintenance, and optimization of collaboration systems.
- Plan and execute MAC requests related to collaboration systems.
3. Quality Assurance:
- Perform quality assurance checks on collaboration systems and processes.
- Ensure collaboration systems meet performance standards and user expectations.
4. Technical Troubleshooting:
- Investigate, troubleshoot and remediate collaboration systems issues.
- Provide recommendations to the team for improvements.
5. Contractor Management:
- Coordinate with contracted companies for collaboration system upgrades, patching and ongoing support.
- Ensure timely project execution and adherence to quality standards.
System Experience:
- Cisco CUCM VoIP System
- Cisco PCCE (Contact Center System)
- Cisco Cube
- Cisco Video Conference systems Managed via Control Hub
- Microsoft Teams meetings
Requirements and Skills:
- Proven experience in managing Cisco collaboration and Contact Center technologies.
- Strong troubleshooting skills and ability to handle complex issues.
- Dial plan and call flow/routing management
- Project management experience for successful system implementations.
- Vendor management experience.
- Excellent communication and collaboration skills.
Core Competencies:
- Takes ownership and acts with integrity.
- Drives operational excellence for customers.
- Builds strong, collaborative relationships.
- Cultivates innovation and embraces change.
- Thinks strategically and exercises sound judgment.
Preferred Certifications:
- Associate/Intermediate level:
- Microsoft 365 Certified: Teams Administrator Associate
- Microsoft Certified: Teams Support Engineer Specialty - Certifications | Microsoft Learn
- SIP Training and SSCA® Certification - SSVVP™ Voice and Video over IP training and certification (thesipschool.com)
- Certification | BICSI - Installer & Technician, DCDC
Professional/Expert/Advanced level:
- Microsoft 365 Certified: Teams Voice Engineer Expert
- SIP Training and SSCA® Certification - SSCA® 'Elite' SIP training and SIP Certification (thesipschool.com)
- Certification | BICSI – RTPM, RCDD
- CCNP Collaboration - Training & Certifications - Cisco
- CCIE Collaboration Certification and Training - Training & Certifications - Cisco
