What are the responsibilities and job description for the bSwift Administrator HYBRID 2 days in Office position at Careers?
Who We Are
NFP, an Aon Company, is a multi-year Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.
Job Summary: The Salus Group, a wholly owned subsidiary of NFP Corp., an Aon Company, is looking for a bSwift Administrator. This position will be primarily responsible for providing effective customer service for all internal and external customers/clients by utilizing excellent, in-depth knowledge of company services as well as fellow team member within the Customer Service Department.
Essential Functions
- Receives, organizes and processes HRIS data; building client sites, including benefit plan rules, details, costs, text and documents in proprietary software application.
- Tests client sites to ensure proper functionality and quality. Conducts regression testing to discover software enhancements or needs.
- Honors Salus Group’s reputation for excellent client service by partnering with Account Managers and Client Service Representatives to consistently exceed Client Service expectations.
- Receives and processes a volume of complex information from multiple sources; organizes information into proprietary software application.
- Actively maintains database (MS CRM) with client notes, preferences.
- Actively updates Cobra Guard for new clients and updates.
- Stays up to date on system enhancements and assists on implementation.
- Updates system with renewals and amendments.
- Will assist with OE calls and training.
Performance Expectations
- Establishes and maintains good communication and positive working relationship with all staff.
- Displays poise, tact and diplomacy when working with colleagues to resolve their concerns.
- Is self-directed and able to work independently, as well as being an integral member of the Enrollment team.
- Performs work in a way that inspires teamwork, generates energy, and drives results.
- High level of interest in personal development; learning and improving.
- Curious: enthusiastic about learning new skills and problem solving.
- Fastidious: exceptional attention to detail and accuracy.
- Ability to prioritize work logically and maintain high performance during peak cycles of work.
Required Qualifications
- High School Diploma or GED
- Two to three years of Benefits/insurance industry experience.
- Proficiency with Microsoft Office
- High level of interpersonal skills; able to handle sensitive and confidential information.
- Flexibility to work overtime as needed, based on client demand, during peak season.
Desired Qualifications
- bSwift software experience
- Considerable knowledge of carrier policies, procedures and billing rules
- Experience with various carrier enrollment websites and/or software
About Salus Group
Salus Group is a benefits consulting, brokerage and administration firm specializing in employee benefits. We provide expert consulting, industry insights and progressive technology that will not only reduce the cost and complexities of group healthcare, but also the time of daily administration.
Salus Group is a wholly owned subsidiary of NFP, Corp., an Aon Company.
What We Offer
NFP is proud to offer a competitive salary, PTO and paid holidays, 401(k) with match, exclusive discount programs, health and wellness programs, and more. Our people-first culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.
The base salary range for this position is $47,000 – $53,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
NFP and You... Better Together!
NFP is an inclusive Equal Employment Opportunity employer.
Salary : $47,000 - $53,000
