What are the responsibilities and job description for the Customer Support Specialist position at Careers?
Who We Are
NFP, an Aon Company, is a multi-year Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.
Summary: The Customer Support Representative partners with our Outside Sales Team to achieve business objectives and revenue goals. This position will be responsible for assisting in any and all activities as they relate to the sales and enrollment process, as well as handling a wide variety of requests from both customers and sales team members. Duties will also include a wide variety of administrative and account maintenance functions.
Essential Duties and Responsibilities:
- Field incoming calls from existing and prospective customers regarding business requirements and plan options for small business prospects, billing and payment options, and general inquiries or concerns.
- Partner with Outside Sales Team to provide a variety of support functions.
- Generate initial and renewal quotes for small group health insurance clients in an accurate and timely manner.
- Input new and updated client data into our CRM platform and other programs.
- Troubleshoot accounts across multiple carrier systems, 3rd party enrollment systems, and NFP’s proprietary billing system.
- Draft professional email and business communications for both internal and external audiences.
- Perform a wide variety of administrative tasks including general office, meeting organization, calendar management, and other tasks as requested.
- Additional duties as assigned.
Knowledge, Skills, and/or Abilities:
- Excellent communication and interpersonal skills; professional and effective oral and written skills.
- Ability to work well within all levels of an organization; always maintains a professional demeanor.
- Exceptional customer service skills, understands and delivers exemplary service both internally and externally at all times.
- Ability to effectively multitask and possess excellent attention to detail and accuracy with exceptional follow-up skills.
- Proven track record of dependability/reliability with an exemplary attendance record.
- Proficient in Microsoft Office, including Word, Excel & Outlook.
Education and/or Experience:
- Proven administrative and customer service experience
- Familiarity with insurance or employee benefits is a plus.
- Familiarity with CRM systems and practices, experience with Salesforce is a plus.
What We Offer
We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.
The base salary range for this position is $43,000 – $50,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
NFP and You... Better together!
NFP is an inclusive Equal Employment Opportunity employer.
Salary : $43,000 - $50,000
