Field Service Technician II

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Job Purpose: Maintains and repairs telecommunication equipment, associated computers, networking, and electronic equipment and to install all Securus’ products, features, and equipment. Travels from location to location to resolve issues as stated above but could also serve as an onsite technician for a particular customer providing both technical and administrative duties or as a hybrid technician who is both on-site and roving. Provides installation assistance, training, or troubleshooting assistance to a FSA and/or FST1.

Essential Duties:

• Repairs, maintains, programs, and installs telecommunications hardware, associated LAN/WAN/networking hardware/software, various electronic equipment, and wiring per specifications, codes, standards, and operational procedures in correctional facilities
• Repairs/installs phones, kiosks, video terminals, WAP’s, tablets, and other required equipment within correctional facilities within assigned area of responsibility.
• Maintain and provide operations support for site surveys, pre-bid meetings, and/or sales conferences
• Communicates with dispatchers to receive work assignments and provides dispatchers with ETA for arrival and departure information
• Troubleshoot situations where standard procedures have failed in isolating or resolving problems while interfacing with multiple departments for problem-resolution
• Required to assist in educating and training Securus customers, providing information to technical support, and following the directions given on Securus products & services
• Provide administrative services on an as-needed basis or when dedicated to a particular customer: data entry including PIN/PAN, blocks/unblocks, customer reporting, training, providing CDR reports, assisting with video visitation and burning recordings and/or video to CD/DVD per subpoena and testifying in court when required
• Maintains inventory of equipment and tools
• Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.)
• Demonstrates proficient skills with telephony–pulling cable, terminating cable, troubleshoot wiring, loading configuration files, installing and maintaining all Securus equipment

Knowledge, Skills, & Abilities:

• Demonstrate a proficient understanding of the customers’ service needs and work to improve the operation of their facility with regard to all of Securus products such as: Inmate Calling System, Video Visitation, Kiosk and/or Tablets
• Working knowledge and the ability to learn of all applicable practices, standards, and codes (electrical, cabling, fiber, wireless, networking, conduit, industry, and Securus equipment)
• Ability to work all tasks to completion with a high sense of urgency and the highest work quality
• Negotiates alternative means of resolving issues and escalates issues when necessary.
• Responds to requests from management and customers via phone, e-mail, and/or reporting
• Adheres to Field Service Standards and all Company policies.
• Self-starting, able to self-train on telephony-based product line
• Excellent ability at multi-tasking, setting priorities, and tracking issues concurrently
• Strong communication skills, written and verbal, for working with customers, dispatchers, technical support, specialists, other field technicians and management

Minimum Qualifications:

• High school diploma or GED
• 3 years of installation repair and maintenance of telecom and networking devices.
• Experience working with Windows OS, VOIP, Adtran Fortinet, AOS, Cisco IOS and wireless technology
• Telephony experience - including but not limited to: pulling cable (Cat3 & Cat5), terminations (110, 66, Krone, RJ11 & RJ45) up to 100 pair cables and troubleshooting wiring / T1 / CO dial tone problems
• Experience and knowledge of network (cat3, cat5, cat6) cabling configuration, troubleshooting and installation standards.

Preferred Qualifications:

• Experience in conduit bending (EMT and Rigid)
• Microsoft Certifications (A , N , MCSE etc…)
• Cisco Certifications (CCNA etc…)
• Electronics / Electrical Certification or Degree
• 6 years or more of related experience
• Wireless technology experience
• Fiber termination experience

Physical Requirements:

• Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools. May be required to lift up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Salary and Benefits:
At Aventiv Technologies, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.

• $24.89-$28.37/per hour (depending upon experience)
• Health Insurance
  
• 401(k)
  
• Disability
  
• Life Insurance
  
• Paid Time Off
  
• Voluntary Benefits

Aventiv Privacy Policy:

www.aventiv.com/privacy

Equal Employment Policy:

The Company’s policy is to provide equal employment opportunity to all individuals in all of its employment programs and decisions.  Securus Technologies, Inc., and its Subsidiaries will not discriminate against any associate or qualified job applicant with respect to any terms, privileges, or conditions of employment because of that person’s race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic or status protected under local, state or federal law, ordinance or regulation.

Salary : $25 - $28