What are the responsibilities and job description for the National Clinical Liaison, Brooks Rehab- Full-time position at Careers?
The National Clinical Liaison, focusing on national accounts with an emphasis on the Southeastern US, is responsible for developing, executing, and leading Brooks Rehabilitation's enhanced sales strategy. This role aims to drive patient referrals to the Brooks Rehabilitation System of Care. Key responsibilities include identifying, prioritizing, and building new relationships within the national and Southeastern markets to increase patient volume and enhance Brooks Rehabilitation's market presence. Utilizing extensive clinical and operational expertise, the National Clinical Liaison will educate patients' families and referral sources to boost sales opportunities. Responsibilities also involve strategic planning for relationship development and annual volume growth in target areas such as trauma centers, pediatric hospitals, physician practices, and specific payers including state funds. The National Clinical Liaison will analyze market data and develop strategies essential for Brooks Rehabilitation's growth and success in serving more patients nationally.
This role serves as a primary representative of Brooks Rehabilitation within referring organizations, embodying the values of innovation, integrity, service, compassion, teamwork, accountability, and continuous learning. The National Clinical Liaison will consistently demonstrate support for Brooks Rehabilitation's mission and vision by striving for excellence, contributing to team efforts, and showing respect and compassion for all contacts.
Key Responsibilities
- Establish and grow Brooks Rehabilitation's presence in the national market, with a strategic focus on the Southeastern US.
- Act as the primary contact for clinical services within these markets.
- Identify key decision-makers and build professional relationships, representing Brooks Rehabilitation to various referral sources, including physicians, hospital discharge planners/case managers, patients, and families.
- Analyze market data to segment and prioritize growth targets.
- Develop and implement short-term and long-term sales plans to meet or exceed annual volume goals.
- Create and execute strategic and tactical plans to build provider relationships, resulting in revenue growth and increased admissions to Brooks Rehabilitation.
- Demonstrate thorough understanding of Brooks Rehabilitation's programs and services, effectively communicating how they meet clients' needs.
- Leverage clinical expertise to develop key relationships, understanding client needs, and conveying Brooks Rehabilitation's value to prospective clients.
- Support the post-sale admission process, ensuring smooth conversion from referral to admission by assessing appropriateness and providing necessary clinical information.
- Maintain up-to-date knowledge of market dynamics, rehabilitation services, and post-acute care providers.
- Understand healthcare operations, legal guidelines, market analysis, and trends.
- Collaborate effectively with the National Payer, Global Patient Services (GPS), Admitting, and Clinical teams to support business goals.
- Engage in airline travel to meet specifically targeted patients and accounts.
- Attend 2-3 industry conferences annually.
- Conduct at least one quarterly System of Care presentation to key accounts.
Technical and Marketing Support
- Develop metrics to monitor implementation and quantify results related to volume growth.
- Use patient health information appropriately, adhering to HIPAA guidelines and company policies.
- Identify and address barriers to admissions, proposing solutions to improve access to Brooks Rehabilitation.
- Collaborate with the marketing team to develop key messages and collateral to achieve desired outcomes.
Qualifications:
- Licensed as a Registered Nurse, Physical Therapist, or Occupational Therapist in a state within the assigned territory/cluster (e.g., Southeastern US); BSN preferred for Registered Nurses.
- Minimum of 4 years of experience in a clinical setting dealing with catastrophic, complex medical, opioid, and pain-related claims.
- Proven track record in developing productive strategic relationships.
- Ability to influence operational-level customers and understand their business strategies.
- Proven sales experience, with effective presentation skills.
- Strong interpersonal skills, establishing relationships quickly, and viewed as a credible professional.
- Inspires trust and can influence the organization.
- Goal-oriented, with a sense of urgency and focus on high-value activities.
- Adaptable and able to work independently or as part of a team.
- Strong financial and analytical skills.
- Deep understanding of Brooks Rehabilitation programs and services.
- Excellent customer service skills.
- Self-directed, capable of working productively from a home office.
- Proficient with electronic communications, medical records, and standard office software.
- Valid driver's license, personal vehicle, and safe driving record required.
Available Locations: Charlotte NC, Atlanta GA, Nashville TN, Jacksonville FL, Orlando, New Orleans, Huntsville AL and Mississippi areas
Sign on bonus Available! $5,000 with a 2/year commitment
Compensation: Experience and education may be considered along with internal equity when job offers are extended.
Salary : $5,000
