Program Manager

Who We Are

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

The Project Manager / Business Analyst serves as the functional expert to NFP’s Application Engineering team, working closely with our local development and offshore teams.  S/He will provide analytical support in the conceptualization, development, and implementation of complex system projects.  This person will also assist in the execution of the product roadmap through activities like requirements definition, testing, release management and product feature documentation/training.

Project Duties:

• Document project requirements, assist in creating process and technology solutions, create User Stories, handle UAT, and perform analysis on multiple problems
• Operate between the business and technology to ensure all parties are satisfied with the outcome
• Assist with maturing Agile Scrum environment across all platforms
• Facilitate backlog grooming sessions and scrum meetings

Requirements:

• Strong leadership skills with self-starter capabilities
• Excellent written and verbal communication skills
• Positive demeanor, passion, and strong work ethic with high level of integrity
• Strong analytical skills and the ability to problem solve is a must
• High aptitude to quickly assimilate technical concepts and new technology
• Strong customer focus, including ability to think in terms of customer experience
• Understand Software Development Life Cycle concepts
• Understand Project Management Methodology
• Must be extremely organized, detail-oriented, meticulous, and responsible
• Should have methodical & creative thought processes
• Excellent verbal and written communication skills, including the ability to explain technical details in everyday terms to senior leaders and business partners within NFP
• Understand Agile Scrum methodology

Essential Responsibilities:

• Facilitate discussions to elicit functional and technical requirements from stakeholders
• Facilitate / perform backlog grooming sessions and scrum meetings
• Engage with business users at different levels to understand business needs, analyze, document their requirements
• Understand and explain systems features and benefits of the product line as it relates to customer needs
• Work with developers to supplement requirement definition in consideration of technology constraints
• Act as the subject matter expert to clarify developer inquiries during the development phase and provide on-going expertise to the business stakeholder
• Create release notes in coordination with the development team
• Formalize product feature documentation there by creating EPICs, Features, and User Stories in Azure DevOps (ADO)
• Influences business process improvements / product roadmap
• Assists Engineers in debugging / troubleshooting issues involving data or the accuracy of data, in day-to-day work and production support scenarios
• Research external systems as needed to reverse engineer or understand their function through data extraction and validation

Knowledge, Skills, and/or Abilities:

• The ability to work independently and within a team to identify objectives for the project
• Excellent written and verbal communication skills
• Possess a hybrid of technical and soft skills
• Should have methodical & creative thought processes
• Requires a unique combination of business acumen, technical expertise, leadership, and communications
• Excellent analytical and synthesis skills
• Proven working experience in project management

Processes and Methodologies

• Solid understanding of Scrum Agile key principles and Software Development Lifecycle (SDLC)
• Business Analysis Core Standard: the core and most fundamental practices of business analysis as described by the International institute of Business Analysis (IIBA)
• Backlog Grooming Practices
• Scrum Master Ceremonies

Education and/or Experience: 

• 5 years of experience in a Business Systems Analyst, Business Analyst, or Systems Analyst role
• Strong experience in a software development environment
• Comprehensive knowledge of Agile / Scrum and project management tools
• Proven experience with use case diagrams and process flow creation
• Exceptional written and verbal communications skills are a must as documentation and discussion facilitation are a core part of the role
• Experience successfully working in a fast-paced, change-oriented environment
• Strong analytical and problem-solving skills
• Experience managing multiple projects and demands with various priorities and deadlines
• Experience in product support in a professional setting strongly preferred
• Experience with Azure DevOps, Microsoft products, and ServiceNow
• Bachelor’s Degree in appropriate field of study

Tools:

Microsoft Project , Azure DevOps/TFS, MS Teams, SQL Server, Power BI

What We Offer

NFP is proud to offer a competitive salary, PTO and paid holidays, 401(k) with match, exclusive discount programs, health and wellness programs, and more. Our people-first culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.