Supervisor- Field Service Administrators

Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!

Aventiv Technologies – Where your future awaits - YouTube

*ASSOCIATE REFERRAL REWARD ELIGIBLE*

*TRAVEL EXPECTED IS 25% WITHIN THE REGION*

Job Purpose:
Responsible for leading a team of Field Service Technician teams (Onsite or Roving) or a team of Field Service Client Administrator teams (Onsite or Roving) and delivering against Customer Management, Employee Management and Business Management objectives.

Responsibilities

Customer Management

• Travel and visit customers and associates to ensure customer satisfaction regarding administrators.
• Ensure contract requirements for service administration are met.
• Act as a Central point of contact for assigned customers.

Employee Relationship Management

• Provide Area Leadership to assigned Associates.
• Hire and develop direct reports
• Approve timesheets, time off requests, expense reports
• Build and maintain professional rapport with team.
• Ensure the technical performance of their team(s) utilizing training courses, in person training, etc.
• Run and analyze reports to direct associates’ efforts in servicing the customer.
• Develop schedule of service for each associate.
• Act as subject matter expert for required products and be able to train assigned associates as needed.

Business Management

• Area Asset management (Truck Inventory, Company car, Laptops, .)
• Monitor field service client administrators and ensure that associates are meeting expectations.
• Analyze and reduce operating costs.
• Lead team to meet and exceed company objectives
• Monitor and adhere to department budget, including overtime budget
• Other Duties

Assist peers with supervision of associates during periods of time off and other coverage.

Performs other duties as assigned.

Knowledge, Skills and Abilities

• Customer Relationship and Account Management Skills
• Budget adherence and management skills
• Employee Development and Performance Management Skills
• Problem Solving skills
• Excellent oral and written communication & presentation skills
• Ability to communicate with co-workers and business contacts in a courteous and professional manner.
• Ability to develop ongoing rapport with clients and consumers and obtain relevant information
• Ability to work under pressure, to meet deadlines, to deal positively with rejection and conflicts as well as negative feelings of products.
• Strong relationship management skills
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• High degree of problem solving, conflict resolutions and negotiation skills for both external and internal customers
• Demonstrated ability to communicate, present and influence effectively at all levels of the organization, including executive and C-level
• Computing and Business Tool experience (Word, Excel, Power point, and Etc...)
• Strong data/information analysis and integration skills.
• Ability to work well in an energized, fast paced, entrepreneurial, and collaborative environment
• Ability to effectively manage time and information with minimal supervision.
• Excellent organizational and time management abilities
• Ability to identify, prioritize and respond to multiple and conflicting tasks.
• Ability to quickly adapt to change.
• Ability to travel
• Knowledge of computer, telephony, and networking skills

Minimum Qualifications

• High School Diploma or equivalent
• Minimum of two years of Leadership Experience
• Minimum of two years of Correctional Experience
• Proficiency in Microsoft Office (Word, Excel, PowerPoint), & capable of learning new technology

Preferred Qualifications

• Bachelor’s degree in Business, Management or related field or equivalent experience
• 2 or more years of supervisor experience
• Relevant work experience in a technology or telecommunications industry (preferred)
• Experience working on or part of a client relations team

Physical Requirements

• Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping, and manipulating tools, typing, using peripheral computer tools.  

Salary and Benefits:

At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.

• $59,513.08-$67,844.91/year (depending upon experience)
• Health Insurance
• 401(k)
• Disability
• Life Insurance
• Paid Time Off
• Voluntary Benefits

Aventiv Privacy Policy:

www.aventiv.com/privacy

Equal Employment Policy:

Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.

Salary : $59,513 - $67,845