What are the responsibilities and job description for the Specialist (Bil-lingual) position at CareerSource Pinellas?
SPECIALIST
JOB SUMMARY:
This position supports the team by providing training, guidance and other services to various CareerSource Pinellas participants to assure job placement and retention while meeting customer satisfaction goals. This position explains and informs participants of the various programs available at CareerSource and provides referrals for accessing community resources. This position will perform data entry, make phone calls, make copies, send emails, and file documents needed.
ESSENTIAL JOB FUNCTIONS:
(The following duty statements are illustrative of the essential functions of the job and do not include non-essential or marginal duties that may be required. CareerSource Pinellas reserves the right to modify or change the duties or essential functions of this job at any time).
- Be part of a collaborative team using in-person, email, and phone support to rapidly resolve issues and inquiries, and deliver outstanding supporting to our participants
- Focus on CareerSource Pinellas’ programs, our work within the Career Resource Centers, and the job placement process.
- Refer participants to on-site and virtual job search trainings including resume writing, interview preparation, and computer skills, as appropriate.
- Provide knowledge of CareerSource Pinellas’ services and programs, providing referrals to community programs as appropriate
- Identify participants’ interests, backgrounds, challenges, and goals in deciding what program(s) to recommend.
- Listen to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Provide guidance and instruction to participants on required activities
- Deliver appropriate and timely job referrals
- Assess participants activity in programs to ensure compliance with standards
- Coordinate services with other CareerSource Pinellas departments and other partners
- Enter case notes and supporting documents, and file paperwork
- Coordinate and assist with program orientation presentations and workshops
- Schedule appointments for participants
- Provide clerical support to operations
- Performs other related duties as assigned.
REQUIRED QUALIFICATIONS:
- High school diploma or equivalent
- Two (2) years’ experience in recruitment and/or placement services or two (2) years’ experience in customer service-related field, or some combination of experience and education
- Florida Workforce Professional Tier One Certification required within 6 months of service
PREFERRED QUALIFICATIONS:
- Knowledge of Federal & State laws and regulations relating to public employment services, the Workforce Innovation and Opportunity Act, and other One-Stop Career Center programs incorporated through CareerSource Florida and the Department of Economic Opportunity
- Knowledge of current standards for resumes and basic job requirements
- Knowledge of the various programs that CareerSource provides
- Knowledge of community services including housing, food, and clothing
- Bilingual Spanish/English
JOB SPECIFICATIONS:
- Demonstrated computer skills, including Microsoft Office applications (Excel, Office, Word, Outlook, Teams, etc.) and Zoom
- Proven communication and computer skills, including typing and data entry
- Deliver optimal customer-centered service, to include acting as the customer’s advocate
- Proven time management, problem-solving, and organizational skills
- Ability to work in a fast-paced environment that requires the ability to multi-task and respond quickly to changing goals, priorities and needs
- Tolerance for repetitive work in a fast-paced, high production work environment
- Knowledge of standard office equipment including copiers, scanners, fax machines
- Use critical thinking skills to identify individual program eligibility
- Ability to communicate effectively both orally and in writing
- Knowledge of online job exchange systems and the use of keyword search engines
- Ability to maintain effective working relationships with others
- Demonstrated inter-personal skills and the ability to work with people of all socioeconomic and situational backgrounds in a professional and diplomatic manner.
- Ability to see, hear, and speak
PHYSICAL REQUIREMENTS:
- Stooping. Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
- Walking. Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
- Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed instructions to other or important spoken workers accurately, loudly, or quickly.
- Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
- Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
- Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.