Career Services Liaison for Migrant Workers

*Must be from MSFW background; and/or speaks the predominant language of the local MSFW workforce, i.e., Spanish and/or be racially or ethnically representative of the MSFW’s in the service area.*

Duties and Responsibilities - This is professional interviewing and outreach work in a One Stop Career Center providing employment services to Migrant and Seasonal Farm Workers (MSFW). Must be bi-lingual (English/Spanish) in order to communicate with Migrant and Seasonal Farm Workers in their predominate language.

Conduct outreach and assessment services for Migrant and Seasonal Farm Workers in the areas where they live, work and congregate. Determine employment needs through interviews. Discuss services available through the One Stop Career Centers. Provide information and assistance consistent with their needs related to benefits, training, labor market information and supportive services. Make available, and distribute concise written documents, informing workers of their rights under State and Federal Statutes and Regulations. Advise MSFW's of the Workers Complaint System. May assist in conducting Prevailing Wage Surveys.

Interview applicants and refer to available job openings and other support services as appropreiate. Assist other professional staff in identifying and extending services to MSFW's in need of job referral, intensive counseling, guidance or other specialist services. Conduct job development for MSFW applicants.

Act as liaison between MSFW customers and One Stop Career Center management regarding services, complaints and requested information. Serve as liaison between the One Stop Career Center and agencies or organizations that represent and/or assist MSFW customers. Collaborates with the Farmworker Career Development Program to share resources and provide workforce services in a coordinated, seamless and customer friendly manner. Coordinates One-Stop Career Center services with these agencies and organizations.

Record information, maintain records and prepare reports related to MSFW activity. May assist in conducting prevailing wage surveys.

Perform other related duties as required in a “seamless” service delivery area including branch office, itinerant location or out stationed sites.

CFDA – 100% - Title 20, Chapter V, Part 653, Subpart B (Migrant/Seasonal Farmworker)

Knowledge, skills and abilities, including utilization of equipment, required for the position:

Must be from MSFW background; and/or speaks the predominant language of the local MSFW workforce, i.e., Spanish and/or be racially or ethnically representative of the MSFW’s in the service area.

• · Knowledge of the principles and techniques of the effective customer service and the ability to provide excellent customer service

· Knowledge of the basic principles of counseling and case management

· Working knowledge/experience using Microsoft applications

· Skilled in group presentations or workshop instruction and/or facilitation

· Ability to promote and market Career Center services

· Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing

· Ability to work effectively as part of a team

· Ability to utilize problem-solving techniques

· Ability to deal with the public in a tactful, courteous and effective manner

· Ability to conduct effective interviews

· Ability to listen effectively

· Ability to establish and maintain effective working relationships with others

· Ability to work independently by planning, organizing, and coordinating work assignments

Other job-related requirements for this position:

· Must become certified as a Workforce Development Professional (Tier 1) within one (1) year of appointment.

· Required to travel within the LWDA and must furnish own transportation.

QUALIFICATIONS:

As a condition of pre-employment a level 2 security background screening is required, which consists of fingerprinting and a check of local, state and national law enforcement records.

Preferred Education:

• A Bachelor's Degree from an accredited college or university. Professional or nonprofessional experience in areas related to employment security, or administrative experience, or reemployment assistance policy may substitute on a year for year basis for preferred college education.

*NOTE*

All applicants must also apply directly on People First site.

State of Florida Careers - People First (myflorida.com)

Job Title 88699- CUSTOMER SERVICE SPECIALIST - 40045033

Job Type: Full-time

Pay: $43,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you speak Spanish Fluently
• Are you a US Military Veteran?

Education:

• Bachelor's (Required)

Experience:

• MFSW: 2 years (Required)

Work Location: In person

Salary : $43,000