What are the responsibilities and job description for the Customer Quality Manager position at CareerWellness.io?
Description :
Candidate will be the champion of quality in promoting customers’ perception. Candidate will ensure customer satisfaction by managing quality standards and customer expectations. Candidate will work seamlessly with various functional groups within the company and its supply base to secure customers’ approval of PI products, facilitate customer audits, ensure timely resolution product quality problems, and drive corrective and preventive actions as needed. Candidate will act as the technical interface on quality matters with customers. As such, candidate must have quality systems expertise with excellent organizational and communication skills. Candidate must have a proven track record of having worked in a similar role in a semiconductor company. Specific responsibilities include, but are not limited to, the following.
- Lead, coach and manage quality engineering team.
- Directly interface with customers on quality maters
- Collaborate with functional teams (Failure Analysis Engineering, Test Engineering, Product Engineering, Field Sales Organization) to achieve quality goals and customer satisfaction.
- Drive corrective and preventive actions resulting from field failures and generate 8D problem resolution reports for customers.
- Define and implement product quality operational and systemic improvements.
- Provide product change notifications to customers.
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