Customer Service Specialist

Job Title: Customer Service Representative

Location: [Insert City, State]

Industry: Wholesale Supplier of Mechanical Parts

Department: Customer Service

Schedule: Full-Time | Monday through Friday, 8:00 AM – 5:00 PM

Work Environment: Corporate Office (not a call center)

Company Overview:

We are a leading and growing wholesale supplier of mechanical parts, servicing industries such as HVAC, automotive, manufacturing, and construction. Known for our commitment to reliability and excellence, we take pride in offering timely distribution, superior customer care, and high-quality products to our partners. Our corporate office is seeking an experienced, bilingual (English/Spanish) Customer Service Representative to be a key point of contact for our clients and internal departments.

Position Summary:

This role is ideal for a professional, office-based customer service specialist with experience in the supplier, wholesale, or service-based industries. The Customer Service Representative will serve as the first line of communication for incoming customer calls, ensuring each inquiry is handled with attention to detail and care. You will handle escalated calls, support order management, provide product information, and coordinate with multiple departments to ensure customer satisfaction.

Key Responsibilities:

• Answer incoming calls and professionally greet customers, thoroughly vet inquiries, and direct calls appropriately
• Handle escalated calls and provide prompt, accurate, and empathetic resolutions
• Provide detailed information regarding product specifications, order status, delivery times, warranty policies, and ETA updates
• Open claims for damaged goods, and coordinate the credit or return process with accuracy and timeliness
• Issue credits, process returns, and initiate claim investigations when necessary
• Route calls to the appropriate internal departments such as Technical Support, Accounting, or Sales
• Maintain accurate records of customer interactions and update internal systems accordingly
• Collaborate with the logistics and warehouse teams to ensure timely deliveries and clear communication
• Build rapport with repeat customers and ensure ongoing satisfaction with each order or service request

Qualifications:

• Minimum of 4 recent years of experience in customer service, specifically in wholesale, supplier, or service-based industries
• Fully bilingual in English and Spanish (verbal and written communication required)
• Excellent telephone etiquette and interpersonal communication skills
• Ability to multitask, stay organized, and resolve issues in a professional and courteous manner
• Experience working in a fast-paced office setting (not a call center environment)
• Proficiency with common customer service tools and ERP/order entry systems (e.g., NetSuite, SAP, QuickBooks, or similar)
• High school diploma or equivalent required; additional education in business or communications is a plus

What We Offer:

• A stable and growing company with long-term career potential
• Monday–Friday schedule with no weekends
• Professional, team-oriented work environment in a corporate office setting
• Opportunity to work alongside experienced professionals and supportive leadership
• Competitive salary and benefits package, including paid time off and health insurance

How to Apply:

If you're a professional Customer Service Representative looking to work in a structured office setting with opportunities for career growth, we encourage you to apply. Please submit your resume or reach out directly to learn more about this opportunity.