Senior Process Engineer

Location : Owings Mills, MD, United States

PURPOSE :

Delivers process support and serves as a technical resource in complex process development, troubleshooting, process optimization, and scaling up initiatives. Creates baseline process maps, identifies inefficiencies, and re-designs and re-imagines the process to deliver superior customer experiences.

ESSENTIAL FUNCTIONS :

• Collaborates with cross-functional teams to identify, analyze gaps, and document processes.
• Acts as a process owner and designs, implements and optimizes processes.
• Operationalizes and maintains routine operating processes.
• Performs validation activities on existing and new processes.
• Collects and analyzes data from existing processes and identifies improvement strategies.

QUALIFICATIONS :

Education Level : Bachelor‘s Degree in Computer Science, Information Technology, or related field OR in lieu of a Bachelor‘s degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Experience : 5 years relevant process engineering experience or demonstrated ability to perform the functions at the level required.

Licenses / Certifications : ITIL V3 / V4 Foundation or Higher

Preferred Qualifications :

Ability to dissect complex problems and identify root causes.

Excellent verbal and written communication to convey technical issues to non-technical stakeholders.

In-depth understanding of IT systems, infrastructure, and software applications.

Creative thinking to develop innovative solutions to prevent recurring issues.

Precision in documenting problem details and resolution steps.

Knowledge, Skills and Abilities (KSAs) :

Salary Range : $80,496 - $159,874

Salary Range Disclaimer : The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate‘s work experience, education / training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case‘s facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs / plans, and 401k contribution programs / plans (all benefits / incentives are subject to eligibility requirements).

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

PHYSICAL DEMANDS :

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US :

Must be eligible to work in the U.S. without Sponsorship.

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Salary : $80,496 - $159,874