Job Description
Job Description
Desktop Administrator
Location : Onsite - Irving, TX
This position is responsible for diagnosing and troubleshooting PC systems, installing software and hardware updates, diagnostics of failing components, assisting with systems administration, and imaging / deployment of new systems.
The Desktop Administrator supports end users to provide excellent and timely customer service and resolve issues with their PCs and other peripheral devices.
This position is responsible for assisting in writing documentation for use by the IT team in support of service delivery.
REPORTS TO / SUPERVISES
- This position reports directly to the IT Director.
ESSENTIAL DUTIES / RESPONSIBILITIES
Builds, maintains and administers Windows Desktop PCs, mobile devices / phones, phone systems, printers, scanners, and other ancillary equipment and demonstrates proficiency in these technologies.Works with Systems Administrator to drive Group Policy optimizations.Uses SCCM to design, build, maintain, deploy, and update Endpoint images and applications.Analyzes, documents, packages, tests, MS patches / rollups, and third-party products (Adobe, Java, etc.…), in accordance with company security standards. Ensures workstations and servers are in compliance.Monitors and maintains software asset management and license tracking for compliance.Deploys, maintains and manages Endpoint Security software.Performs routine and emergency system maintenance activities.Develops documents and implements operating procedures and participates in training as required. Analyzes current processes and procedures; drives improvements.Advises and participates in the development of network systems architecture, design, and ongoing review of system configurations in collaboration with relevant team members.Responds to and resolves issue requests via a ticketing system.Tracks manages and resolves root causes of desktop services issues; prevents future incidents. Maintains and upgrades mobile device hardware, software, and components.Responds to end-user support calls / emails Works to resolve issues with high end user satisfaction and minimal downtime. Participates in the "on-call" rotation.Periodically visits remote facilities to perform maintenance, deployment, installation, inventory, etc.Acts as backup to other IT staff in their absences or as needed on special projects, including internal end-user support and basic administration.Assists in organizing and inventorying all hardware and software resources. Maintains excellent communication with the management and key stakeholders on all tasks and projects.Works with Systems and Network Administrators in planning and implementing system security, managing host security, file permissions, and file system integrity, and adding and deleting users.Is a product expert for all user hardware and desktop software, including Windows 7 / 10, MS Office, Mitel desktop phones, voicemail, and MI Collab.Maintains knowledge of current and emerging technologies.Performs miscellaneous job-related duties as assigned.Creates and maintains good technical documentation.PROFESSIONAL CONDUCT & GROWTH :
Demonstrates exceptional knowledge with installation, configuration, operation, performance tuning, troubleshooting and management of Windows client operating systemsDemonstrates excellent customer service skills with a strong work ethic. Has the ability to work well independently and as part of a team.Possess above average organization skills, excellent communication skills, and demonstrates problem-solving skills.Initiates “out of the box” thinking and displays a willingness to learn.Effectively communicates and resolves internal and external customer issues on all levels of the organization.Demonstrates knowledge of Microsoft SCCM, Active Directory, group policies, PowerShell, and scripting processes.Demonstrates a strong understanding of the mechanics and processes for developing end-to-end provisioning processes in SCCM to including images, software deployment, and patching.Exhibits excellent verbal, and written communication skills and strong analytical and problem-solving skills.Demonstrates flexibility and has the ability to respond to changing priorities.QUALIFICATIONS, KNOWLEDGE & EXPERIENCE REQUIRED :
High School Education required. Bachelor’s Degree preferred.MCSC certification or equivalent preferred.Five years of experience supporting / administering Windows Desktop PCs, mobile devices, Active Directory, and office phone systems.Several years’ experience with Windows 7 and Windows 10 client platforms in an ActiveKnowledge of patch deployment methodologies / applications such as WSUS and SCUP.Experience with Active Directory corporate environment.Experience managing endpoint imaging and deployment with SCCM.Knowledge of storage hardware and network storage technologies.Knowledge of LAN / WAN configurations, Windows scripting, PowerShell, and advanced hardware and software troubleshooting skills.PHYSICAL AND MENTAL REQUIREMENTS :
Ability to make decisions, which have a moderate impact on the immediate work unit.Ability to understand, remember, and apply oral and / or written instructions.Must be able to see and speak with customers and observe equipment operation.Occasionally perform tasks while standing and walking up to 50% of the time.Reach, bend, kneel, and have a high level of manual dexterity.Will often be required to lift and carry up to 25 pounds or more.Fast-paced environment with frequent interruptions.The statements contained in this position description reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered a detailed description of all the work requirements that may be inherent in the position.
