What are the responsibilities and job description for the Care Coach II position at Careforth?
About Us
The Care Coach II supports family caregivers and their care recipients through a combination of empathy, technology, and proven methods of care. In collaboration with state and MCO case managers, the Care Coach II provides dedicated support, education, and guidance to caregivers, giving them tools and confidence to enable better care for loved ones at home. Support and resources are provided via telephony and proprietary digital chat technology, using evidence-based methods of care that address both health care and social needs. The Care Coach II typically handles more complex, higher risk/need cases on the Coaching Ops team, which may span across multiple states and/or Careforth programs.
What You Will Do:
- Engage, motivate, coach, and educate caregivers via phone and digital technology; empower caregivers to manage their own psychosocial, physical and environmental health to improve and maintain wellbeing
- Manage a caseload and leverage technology to enable effective coaching and information referral
- Assess caregiver and care recipient needs, assisting the caregiver in creating and achieving care plan goals; may include referral to external resources
- Collaborate with key stakeholders to assess care plans and caregiver engagement; identify problems and solutions
- Document and report out on coaching activity with a focus on quality and outcomes; make recommendations as appropriate
- Perform case conferences, summary reports, and incident management in compliance with applicable state and program regulatory and/or accreditation requirements
- Solicit feedback from caregivers to identify opportunities for additional support and process improvement
- May act as a mentor for junior coaches and/or clinical consultant for the coaching ops function
- Perform other duties as assigned
What You Will Bring:
- 4-6 years’ experience in health coaching and/or experience in health care/wellness
- Comprehensive knowledge of industry concepts and principles; Ability to provide coaching support and consultation across a broad range of clinical topics
- Exceptional active listening and communication skills with a focus on empathy
- Proven experience accessing and locating community resources
- Ability to navigate (and teach others to navigate and utilize) mobile applications
- Ability to multitask in a fast-paced environment, with excellent decision-making skills
- Solid understanding and experience in care planning/case management is required
- Multilingual skills are highly desired
