Manager, Care Coaching

A pioneer in the caregiving space, Careforth supports family caregivers across the United States to confidently care for their loved ones at home. Through a combination of in-person home visits, remote coaching and our proprietary digital collaboration app, we provide caregivers with support, guidance, confidence, and connection to resources they need.  The Caregivers and families we support stay with Careforth for many years, building lasting relationships along the way. Join us today and live our values: lead with heart, cultivate trust, go beyond.

Reporting to the Director, Care Coaching, the Manager, Care Coaching provides leadership of programs and processes that support caregivers through remote technology-driven coaching. This individual will manage a team of coaches and care advisors to effectively engage caregivers, resulting in improved health outcomes, lower caregiver burden, and reduce costs. This includes implementing operational and technical tactics to effectively expand the program and ensure forward compatibility with Careforth’s evolving products and partnerships.

• Lead a team of care coaches and care advisors to support Caregiver Coaching from the referral management process through the caregiver journey, ensuring key performance indicators and goals are met
• In collaboration with other leaders, support development and management of retention strategies to achieve/exceed census goals; review and report on referral activities and trends, working with management to address enrollment challenges
• Facilitate interdisciplinary case reviews and tracking of emerging risk cases; work interdisciplinary on risk mitigation strategies and follow-up
• Responsible for development, implementation, delivery, and evaluation of Careforth’s coaching programs, as well as continuous process improvement activities
• Represent Careforth to partners and clients, serving as coaching operations expert
• Support workflow, capacity, and key performance metrics driving to program outcomes; manage departmental resources and goals to drive scalability and growth
• Ensure departmental compliance with all regulatory, contracts and accreditation agency standards
• Coach and mentor team members and identify individual or team training needs; setting the team up for sustainable high-performance and a motivating, engaging work environment
• Perform other duties as assigned

• 3 years of progressive people management and leadership experience with proven ability to motivate and develop staff
• 3 years of program or solution development experience in various settings including Medicaid state-level programs and/or managed care organization required
• Demonstrated ability to develop workflows, training documents, communications, and metrics
• Comfort with start-up operations and navigating unchartered territory; views ambiguity as an opportunity and not a deterrent
• Ability to develop, refine and continuously evaluate programs, processes, with limited framework and direction
• Proficiency in common software and web-based applications (MS Office, case management systems)

Founded in Boston, Careforth's caregiver programs and services improve health outcomes, keeping care at home longer. Additionally, our programs provide financial benefit to caregivers and cost savings to state agencies and health plans. At Careforth, we understand the challenges of caregiving and are committed to supporting family caregivers at every turn.

Caregivers play a critical role in the future of healthcare—and so can you.

Apply now!

For more information, please visit www.Careforth.com.

Careforth is an Equal Opportunity Employer*

DISCLAIMER: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

*Careforth supports families with diverse backgrounds and as an equal opportunity employer, we seek employees who reflect the diverse population we serve. Careforth complies with all applicable laws concerning hiring and employment practices and is firmly committed to fostering and maintaining a workplace free from discrimination. We pledge to hire, train, and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national origin, sexual orientation, disability, veteran status, or any other category protected by applicable law.

Careforth strives to create experiences that are accessible and welcoming to everyone, including making www.careforth.com and the careers site accessible to any and all users. If you would like to contact us regarding the company’s diversity, equity and inclusion initiatives, inquire about a specific accessibility need or the accessibility of our website, or if you need assistance completing an application process, please contact People & Culture at 866-797-2333.