Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.          

Clinical and Customer Success (CCSO) is responsible for providing clinical specialties support, expertise and education to internal business units and external customers.

Clinical and Customer Success is responsible for supporting the timely and quality sale, installation and monitoring of BD products and services; may also provide product and service education to facilitate technology adoption and workflow change management.

Accountabilities:

• Educates and leads the customer experience related to integrated data analytics. This includes but not limited to:

  • Participating in Data Workshops

  • Maintaining relevant and current presentations for the workshop using the customer evaluations

  • Remote education for Integrated Solutions

  • Participating in Business Reviews with sales for customers

  • Providing product demonstrations as needed (MSA, IKP)

• Working remotely with customers.

• Working with internal and external teams to establish/schedule support for education and related data analytics activities.

• Facilitates the customer experience to manage, understand, and use clinical data to promote the business growth of clinical analytics and the business unit.

• Improve medication safety and optimize installed BD products/systems.

• Address practice questions about the use and functionality of implemented BD Alaris system.

• Coordinates communication flow for both internal and external teams and customer. Manages customer complaints, internal customer requests and coordination of resolutions and outcomes.

• Assists marketing product managers with marketplace surveillance, customer needs, and future product development.

• Participates in internal data development teams for the integrated solutions as related to changes in device technology.

• Participates in team meetings, representing the CIDC team, for groups such as Sales, CSE’s, Marketing and R&D.

Qualifications:

• Bachelors degree  in nursing or pharmacy

• Expertise in pharmacy and/or nursing workflow

• Three or more years in healthcare environment with technical (systems) involvement and computerized system applications.

• Expertise in Infusion software technology expected. This includes:

  • BD Knowledge Portal for Infusion Technology (IKP)

  • BD Alaris™ System

  • *BD HealthSight Medication Safety Analytics (new solution; do not need expertise)

• Must have strong communication skills and project management abilities.

• Must be self-directed with independent initiatives.

• Excellent leadership attributes.

• Excellent presentation skills.

• Must be able to interface at all levels of the organization within and outside of the company.

• Strong relationship building and interpersonal skills required.

• Demonstrated project and team management experience in field setting.

• Process improvement methodology knowledge preferable.

• Ability to travel 25-50% of the time is required.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers 

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. 

Required Skills

Optional Skills

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Additional Locations

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At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information

Salary : $109,700 - $180,800