Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

The Analyst, Professional Services, Implementation is expert in the implementation of Pyxis® medication technologies and implements a wide range of these products. This involves being able to clearly communicate, thoroughly document and demonstrate product implementation competency and guide the customer through product implementation. This requires extensive customer interaction and service. Primary responsibilities include all aspects of onsite and remote deployment and training. The Analyst must have the ability to work collaboratively with cross-functional project teams. Project teams will include multiple disciplines from within Dispensing Implementation and customer teams.

**Home-based position with extensive travel. Ideal candidates will live near a major airport. Ideal candidates will reside near a major airport in Mississippi/Arkansas**

Knowledge, Skills and Abilities

Communication

• Facilitate effective customer meetings using professional and business acumen

• Demonstrate strong leadership and communication

• Demonstrate understanding of the healthcare business environment

• Ability to assume project lead responsibility including managing an overall rollout plan, timelines and project assignments to internal teams and customer personnel

• Provide feedback on new and existing products to customer as vital

• Establish and nurture rapport with client that is conducive to long term business relationships

• Work closely with the Manager, Professional Services, Lead Analyst, Consultants and Project Managers to maintain project and customer relationship health

• Must be able to manage customer and team expectations

Technical

• Understanding of the ES system, overall system integration, and the ability to implement integrated systems of Medstations, Anesthesia Systems, and other ES products

• Must be detail oriented, able to multi-task and have the ability to implement projects consistent with established company and customer objectives

• Provide sophisticated problem solving and troubleshooting

• Conduct in-depth client training on the use of BD Pyxis products

• Mentor customer System Managers and Super-users on products and best practices

• Ability to scale and adjust approach based on customer constraints or complexity

• Provide team support and product information, and conduct special projects as assigned by manager

• Analyze and resolve issues that have the potential to jeopardize performance and/or ability to meet agreed upon project deliverables

Qualifications

• High School Diploma plus 3 plus years experience in the healthcare environment with technical (systems) involvement

• 6 or more years with other computerized system applications. 

Experience

• Proficiency in HIS/PIS systems and pharmacy and nursing workflow. 

• Dispensing software technology experience a plus.  

• Must have a solid understanding of a variety of software applications (knowledge of SAP and Salesforce are a plus). 

• Product training and / or teaching experience preferred. 

• Experience working with large integrated delivery networks (IDNs) preferred.

Certifications (desired):

• Pharmacy Technician, Informatacist, LPN

Other:

• Must be able to lift a minimum of 50 lbs.  This position may involve pushing, pulling, stooping, bending and lifting.

• Must possess and maintain a valid driver's license and meet BD's auto safety standards.

• Extensive travel required.

• Position requires flexible working hours, including some nights and weekends.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers 

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. 

Required Skills

Optional Skills

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Primary Work Location

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information

Salary : $34 - $56