What are the responsibilities and job description for the Claims Payments Processor position at CareGard Warranty Services?
Join our team and be part of something truly transformational!
We are different.
Under the name of CareGard Warranty Services, Automotive Financial Group (AFG) was founded in 1994. Within the past 30 years AFG has become a leader in vehicle service contracts and protection products. Through partnerships with car dealerships, finance companies, and automotive manufacturers (OEM), CareGard has redefined the standards of service in the automotive industry. Driven by a profound mission to enhance the automotive landscape, CareGard has tirelessly worked towards nurturing talent and fostering a culture rooted in values of trust and reliability. Today, it stands as a titan among extended warranty providers, celebrated for its exceptional Google ratings and unwavering commitment to excellence.
Excellence is in our DNA.
At CareGard, we are always looking for the best talent on the planet. Our people have an ownership mentality in everything we do. We exude initiative, accountability, and an unyielding pursuit of excellence. Our culture is built on integrity, innovation, and passion. Together, these values create an atmosphere that allows us to surpass customer expectations and cultivate deep-seated relationships built on trust. As we chart our course through new and existing growth opportunities, we invite those who dare to dream, who are dedicated to becoming the finest versions of themselves, and who approach challenges with a visionary problem-solving mindset to grow with us.
Once in a Lifetime Opportunity.
We are growing every day. Right now, we are looking for the perfect Claims Processor to add to our incredible team. In some ways, we are looking for a needle in a haystack. A difference-maker. Someone who is passionate and embodies unwavering reliability and exceptional communication skills. They enjoy working in a team and supporting multiple stakeholders across the business. This individual enjoys working independently and with a team and has a keen eye for detail. They transform complex challenges into clear solutions and explore all avenues to ensure nothing is overlooked in their pursuit of clarity and resolution. Lastly, we are looking for a person who is interested in being a part of something bigger than themselves. Someone who is more interested in joining a family, not finding another job.
What’s next?
Are you the needle in the haystack we are looking for? If so, reach out immediately so we can call off our extensive search.
The top responsibilities are:
- Understand and verify that submitted claim requests comply with the terms of contract coverage
- Process verified claims in the online portal, including documenting all communications
- Work directly with repair facilities, providing payment on approved claims
- Answer internal/external claim and coverage inquiries via phone, email, mail, and fax communications
- Work with other departments to ensure accuracy & timely customer service
- Timely and accurate record keeping, including data entry, analysis and storage of incoming documents, spreadsheet management, and tracking of needed follow-up communications.
- Maintain a continual working knowledge of CareGARD products.
Qualifications:
- Associate degree (Preferred, but not required)
- Bilingual – Spanish/English (Preferred, but not required)
- Proficient computer skills, including Office 365
- Data Entry accuracy is a must
- Clearly communicates information to callers and accurately obtains all required information.
- Professionalism required
- Reliability and dependability are a must in this position
- Report to office Monday-Friday 8 am-5 pm (Grapevine)
Benefits offered:
- Professional Development
- Health/Dental/Vision insurance
- H.S.A. with company match
- Company provided Life Insurance & Short-Term Disability
- Nine Paid Company Holidays
- Weekends off
- Paid Time off
- Employee Engagement & Birthday Celebrations
Hourly rate: Min. $14.50
Salary : $15 - $20
