What are the responsibilities and job description for the Program Manager position at CareGard Warranty Services?
Join our team and be part of something truly transformational!
We are different.
Under the name of CareGard Warranty Services, Automotive Financial Group (AFG) was founded in 1994. Within the past 30 years, AFG has become a leader in vehicle service contracts and protection products. Through partnerships with car dealerships, finance companies, and automotive manufacturers (OEM), CareGard has redefined the standards of service in the automotive industry. Driven by a profound mission to enhance the automotive landscape, CareGard has tirelessly worked towards nurturing talent and fostering a culture rooted in values of trust and reliability. Today, it stands as a titan among extended warranty providers, celebrated for its exceptional Google ratings and unwavering commitment to excellence.
Excellence is in our DNA.
At CareGard, we are always looking for the best talent on the planet. Our people have an ownership mentality in everything we do. We exude initiative, accountability, and an unyielding pursuit of excellence. Our culture is built on integrity, innovation, and passion. Together, these values create an atmosphere that allows us to surpass customer expectations and cultivate deep-seated relationships built on trust. As we chart our course through new and existing growth opportunities, we invite those who dare to dream, who are dedicated to becoming the finest versions of themselves, and who approach challenges with a visionary problem-solving mindset to grow with us.
Once in a Lifetime Opportunity.
We are growing every day. Right now, we are looking for the perfect Program Manager to add to our incredible team. In some ways, we are looking for a needle in a haystack.
The perfect Program Manager will have expertise in Third-Party Administration (TPA), vehicle service contracts, ancillary F&I products, dealer loyalty programs, and/or limited warranties. This dynamic individual will be responsible for overseeing program execution, delivering value to key stakeholders, and ensuring program growth. The ideal candidate will possess exceptional leadership qualities and the ability to drive results through effective collaboration with internal teams and clients.
We are looking for a person who is interested in being a part of something bigger than themselves. Someone who is more interested in joining a family, not just finding another job.
What’s next?
Are you the needle in the haystack we are looking for? If so, reach out immediately so we can call off our extensive search.
Key Responsibilities:
Required Qualifications:
We are different.
Under the name of CareGard Warranty Services, Automotive Financial Group (AFG) was founded in 1994. Within the past 30 years, AFG has become a leader in vehicle service contracts and protection products. Through partnerships with car dealerships, finance companies, and automotive manufacturers (OEM), CareGard has redefined the standards of service in the automotive industry. Driven by a profound mission to enhance the automotive landscape, CareGard has tirelessly worked towards nurturing talent and fostering a culture rooted in values of trust and reliability. Today, it stands as a titan among extended warranty providers, celebrated for its exceptional Google ratings and unwavering commitment to excellence.
Excellence is in our DNA.
At CareGard, we are always looking for the best talent on the planet. Our people have an ownership mentality in everything we do. We exude initiative, accountability, and an unyielding pursuit of excellence. Our culture is built on integrity, innovation, and passion. Together, these values create an atmosphere that allows us to surpass customer expectations and cultivate deep-seated relationships built on trust. As we chart our course through new and existing growth opportunities, we invite those who dare to dream, who are dedicated to becoming the finest versions of themselves, and who approach challenges with a visionary problem-solving mindset to grow with us.
Once in a Lifetime Opportunity.
We are growing every day. Right now, we are looking for the perfect Program Manager to add to our incredible team. In some ways, we are looking for a needle in a haystack.
The perfect Program Manager will have expertise in Third-Party Administration (TPA), vehicle service contracts, ancillary F&I products, dealer loyalty programs, and/or limited warranties. This dynamic individual will be responsible for overseeing program execution, delivering value to key stakeholders, and ensuring program growth. The ideal candidate will possess exceptional leadership qualities and the ability to drive results through effective collaboration with internal teams and clients.
We are looking for a person who is interested in being a part of something bigger than themselves. Someone who is more interested in joining a family, not just finding another job.
What’s next?
Are you the needle in the haystack we are looking for? If so, reach out immediately so we can call off our extensive search.
Key Responsibilities:
- Program Leadership & Vision Execution:
- Develop and execute a clear vision for program delivery in alignment with organizational objectives and client needs.
- Serve as the primary point of contact for clients, building trust and fostering long-term relationships.
- Work across large accounts to ensure consistent value delivery and operational excellence.
- Stakeholder Management:
- Act as a liaison between internal teams and external clients, ensuring alignment and seamless communication.
- Collaborate with cross-functional teams, including legal, risk, IT, accounting, account services and claims.
- Program Expansion & Revenue Growth:
- Identify opportunities to expand existing programs, driving additional value and revenue for the organization and the client.
- Analyze program performance metrics and recommend strategies to optimize efficiency, profitability, and customer satisfaction.
- Stay informed about industry trends, competitive offerings, and innovations in TPA, automobile parts, and service industries.
- Warranty Program Oversight:
- Manage program lifecycles, ensuring compliance with contractual obligations and industry standards.
- Review claims administration, auditing processes, and service quality for warranty-related activities.
- Leadership & Team Development:
- Lead and inspire internal teams, promoting a culture of accountability, collaboration, and continuous improvement.
- Mentor team members to develop skills and capabilities, ensuring program success and future scalability.
Required Qualifications:
- Proven experience in program management within TPA, vehicle service contracts, ancillary F&I products, dealer loyalty programs, and/or limited warranties
- Demonstrated ability to handle multiple programs or projects at one time and execute large-scale programs with a strong focus on delivering value to clients.
- Exceptional leadership and organizational skills with a track record of managing cross-functional teams and driving results.
- Strong communication and relationship management skills, with the ability to influence and collaborate with internal and external stakeholders at all levels.
- Strategic mindset with a focus on program growth and revenue generation.
- Analytical capabilities to assess program performance and make data-driven decisions.
- Experience with program management best practices and associated tools, including but not limited to:
- Program planning – scope, schedule, budget, and resource planning and tracking
- Risk management – identifying and documenting program issues and risks, assessing risk severity, and developing and tracking risk mitigation plans
- Financial management – creating and managing program budgets, estimating and forecasting program costs and revenue, and tracking and reporting program expenses, revenue, profit, and cash flow
- Change management – managing changes to program or product requirements, ensuring new processes, features, systems, or technologies are smoothly implemented and adopted by all stakeholders involved
- Reporting – tracking, reporting, and driving continuous improvement of program key performance indicators
- Bachelor’s degree in Business, Engineering, or a related field; MBA or advanced degree preferred.
- Experience working with large accounts and enterprise-level clients.
- Visionary leader with the ability to inspire teams and stakeholders.
- Problem-solver with a proactive approach to overcoming challenges.
- Strong organizational skills, with attention to detail and the ability to manage multiple priorities.
- Collaborative and adaptable, thriving in fast-paced and dynamic environments.
- Professional Development
- Health/Dental/Vision insurance
- Company provided Life Insurance & Short-Term Disability
- Nine Paid Holidays
- Weekends off
- Paid Time off
- Employee Engagement & Birthday Celebrations
Salary : $140,000 - $160,000
